27
SYMPTOM
POSSIBLE CAUSE
REMEDY
4. Correct combination is
depressed, but the latch
does not retract.
Failed to depress the
“ENTER” button.
Always depress and release
the “ENTER” button after
depressing the correct
combination.
5. Cannot remove key
from outside lever — key
is stuck.
Key was rotated 180
degrees in wrong
direction during initial
install of outside lever.
Rotate key
counterclockwise. Insert
release tool through small
hole on the outside unit
assembly (under the lever).
Using the tool, gently
push lever catch up until
it clicks. Remove outside
lever. Remove key. Then
follow steps in Section H or
I: Installing and Removing
the Outside Lever.
6. Mortise is hard to
retract when correct
combination and “Enter”
are entered.
Possible misalignment
between the strike and
deadbolt/latch—could be
causing excessive load
pressure on latch and
door.
See Sections B and C
for mortise and strike
installation and section M
for installation of Rubber
bumpers. (DO NOT MODIFY
STRIKE OR LATCH.)
7. Correct combination is
depressed, but the latch
does not retract.
Spindle not assembled.
Remove and install spindle.
8. Passage feature will not
operate when key or
thumbturn is turned.
May not have proper
engagement between
the tailpiece and passage
actuator.
Check tailpiece length—
adjust or replace as needed.
Assure engagement
between tailpiece and
actuator is correct—
See Section D and E.
9. Passage feature will not
operate when key or
thumbturn is turned.
Incorrect spindle length or
undue pressure on the
spindle causing a bind
(not straight).
See sections D and E.
LIT1051_Simplex_506x _Mortise_1012.indd 27
1/7/13 3:13 PM
Summary of Contents for Simplex 506 Series
Page 1: ...Simplex 506x Mortise Installation Instructions ...
Page 15: ...15 Notes ...
