9 Troubleshooting
54
9 Troubleshooting
Problem
Cause/Result
Action
Coffee only comes out
in drips when it is being
prepared�
The coffee is ground too finely
and obstructs the system�
T
Set the grinder to a coarser
setting (see chapter 4 ‘Prepara-
tion – Adjusting the grinder’)�
The water hardness may not have
been correctly set�
T
Perform descaling (see chapter 7
‘Maintenance – Descaling the
machine ’)�
Grinder is making a
very loud noise�
There are foreign objects in the
grinder�
T
Contact customer support in
your country (see chapter 13
‘JURA contact details / Legal
information’)�
The
&
symbol or
the
!
symbol lights
up brightly and other
symbols flash�
If the machine has been exposed
to the cold for a long period of
time, heating may be disabled for
safety reasons� The ENA switches
off automatically�
T
Warm the machine at room
temperature�
E
If you were unable to solve the problem, contact customer
support in your country (see chapter 13 ‘JURA contact
details / Legal information’)�
