•
Configuration data displayed by one or more
show
commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for the SRX220 Services Gateway on page 118
•
•
Locating the SRX220 Services Gateway Serial Number and Agency Labels on page 118
•
Packing the SRX220 Services Gateway and Components for Shipment on page 121
•
Contacting Customer Support on page 117
Packing the SRX220 Services Gateway and Components for Shipment
This topic includes the following sections:
•
Packing the Services Gateway on page 121
•
Packing the Components for Shipment on page 122
Packing the Services Gateway
To pack the services gateway for shipment:
1.
Retrieve the shipping box and packing materials in which the device was originally
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
2.
Attach an ESD grounding strap to your bare wrist and connect the strap to the ESD
point on the chassis or to an outside ESD point if the device is disconnected from earth
ground.
3.
On the console or other management device connected to the services gateway, enter
command-line interface (CLI) operational mode and issue the following command
to shut down the services gateway software:
admin@host>
request system power-off
Wait until a message appears on the console confirming that the operating system
has halted.
4.
Shut down power to the device by pressing the Power button on the front panel of
the device.
5.
Disconnect power from the device.
6.
Remove the cables that connect to all external devices.
7.
Remove all field-replaceable FRUs from the device.
8.
If the device is installed on a wall or rack, have one person support the weight of the
device while another person unscrews and removes the mounting screws.
9.
Place the device in the shipping box.
10.
Cover the device with an ESD bag, and place the packing foam on top of and around
the device.
121
Copyright © 2016, Juniper Networks, Inc.
Chapter 19: Contacting Customer Support and Returning Components
