CHAPTER 19
Contacting Customer Support and
Returning Components
•
Contacting Customer Support on page 117
•
Return Procedure for the SRX220 Services Gateway on page 118
•
Locating the SRX220 Services Gateway Serial Number and Agency Labels on page 118
•
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 120
•
Packing the SRX220 Services Gateway and Components for Shipment on page 121
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return them for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at
http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for the SRX220 Services Gateway on page 118
•
•
Locating the SRX220 Services Gateway Serial Number and Agency Labels on page 118
•
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 120
•
Packing the SRX220 Services Gateway and Components for Shipment on page 121
117
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