Returning the SRX4600 Chassis or Components
IN THIS SECTION
Contacting Customer Support | 139
Return Procedure for the SRX4600 Services Gateway or Component to Juniper Networks | 140
Locating the Serial Number on the SRX4600 Services Gateway or Component | 141
Packing an SRX4600 Services Gateway or Component for Shipping | 145
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return the device or
component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance
Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Service Request Manager link at
https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
139
Summary of Contents for SRX-4600
Page 1: ...SRX4600 Services Gateway Hardware Guide Published 2020 02 28 ...
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Page 122: ...5 CHAPTER Troubleshooting Hardware Troubleshooting the SRX4600 127 ...
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Page 150: ...Restricted Access Area Warning 154 ...
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Page 170: ...Jewelry Removal Warning 174 ...
Page 173: ...Operating Temperature Warning 177 ...
Page 183: ...DC Power Disconnection Warning 187 ...
Page 187: ...DC Power Wiring Sequence Warning 191 ...
Page 190: ...DC Power Wiring Terminations Warning 194 ...
Page 193: ...DC Power Disconnection Warning 197 ...
Page 197: ...DC Power Wiring Sequence Warning 201 ...