14. Service Return Procedure
If you have questions, want a quick problem diagnosis, or need to return
your radar unit to the factory:
• Call JUGS Sports and ask to speak with a Customer Service
Representative.
Have the serial number of the radar unit
.
Phone: 800-547-6843
Fax: 503-691-1100
If you need to return your radar unit to JUGS Sports:
• Ask to arrange for a Return Authorization Number. You will need to
give the serial number of the radar that is to be serviced.
The serial
number is located on the bottom of the handle.
• Return ALL of the radar’s parts in the original packaging
(transportation prepaid) .
• If so directed, include a note describing the problem and/or the
incident that resulted in the problem . Failure to do so can delay the
return of your radar device .
• Based on the information that you have given, the Customer Service
Representative will issue you a return authorization (RA) number.
Write the RA number on your note and shipping label.
• Return the system to:
JUGS Sports
11885 SW Herman Road
Tualatin, Oregon 97062
The customer is responsible for the shipping charges to send the system
to JUGS Sports.
The customer is responsible for all shipping charges to the JUGS Sports.
JUGS does not accept incoming COD shipments. JUGS Sports will pay the
freight (normal ground service) for shipping the system from the repair
facility to the customer, providing the system is still under warranty. If you
want to ship your package express or next day air, we will invoice you for
these freight charges.
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