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8
Warranty
When purchasing a new Phontech 6202, the warranty period for the is valid for 2 years from the date the product is
shipped from Jotron. If you have a Phontech 6202 and are unclear about your warranty period contact Jotron.
All Jotron products are warranted against factory defects in materials and/or workmanship during the warranty period,
unless otherwise stated in writing. Please refer to the terms and conditions of your sales agreement for additional
information.
During this warranty period Jotron will repair or when necessary replace a product to a sum that does not exceed the
net invoice value of the defected equipment.
Jotron reserves the right to decide whether a defective product falls within the terms and conditions of the warranty.
The warranty is only valid as long as the equipment has been handled properly in accordance with Jotron instructions,
manuals and specifications, including required service and maintenance, in particular service or maintenance that
must be carried out by an authorized Jotron agent or distributor. A warranty will be considered void in the instance
that any equipment has been accidentally damaged, misused, tampered with and/or is dysfunctional as a result of
services or modifications performed by and unauthorized person or in an unauthorized facility.
Jotron is not liable for consequential or special damages and cannot be held responsible for any damages caused due
to incorrect usage of the equipment, breach of procedures, or the failure of any specific component or other part of
the equipment.
For product support contact: [email protected]
For repair requirements contact: [email protected]
8.1
Warranty claims
Warranty claims can be submitted during the warranty period, all claims will be appropriately handled according to the
warranty agreement specified for this product and in accordance with the terms and conditions of your sales
agreement.
Prior to returning your product for repair under a warranty claim, you must do the following:
•
Submit a warranty claim in writing to Jotron. Send a claim to: [email protected].
•
If you are required to return a defective product for repair, you must attain a return material authorization (RMA)
number. Register to obtain a RMA number under Support/RMA request at: www.jotron.com.
•
Return your defective product ,your RMA number must be included as a reference within the shipping
documentation.
