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Problem
Possible solution
The appliance does not fill with
water and drain immediately.
• Make sure that the drain hose is in the correct position. The hose may be
too low.
The appliance does not drain
the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. If necessary, clean the filter.
Refer to "Care and cleaning".
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without drain phase.
• Set the drain programme if you set an option which ends with water in the
tub.
The spin phase does not oper-
ate or the washing cycle lasts
longer than usual.
• Set the spin programme.
• Make sure that the drain filter is not clogged. If necessary, clean the filter.
Refer to "Care and cleaning".
• This may be caused by balance problems. Adjust the items in the tub man-
ually and start the spin phase again.
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there is no
water leakage.
• Make sure that the drain hose is not damaged.
• Make sure you use the correct type and quantity of detergent.
You cannot open the appliance
door.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact the Au-
thorised Service Centre. If you need to open the door, please read care-
fully "Emergency door opening".
The appliance makes an unusu-
al noise.
• Make sure the levelling of the appliance is correct. Refer to installation leaf-
let.
• Make sure that the packaging and/or the transit bolts are removed. Refer
to installation leaflet.
• Add more laundry to the drum. The load may be too small.
The cycle is shorter than the
time displayed.
• The appliance calculates a new time according to the laundry load. See the
"Consumption Values" chapter.
The cycle is longer than the
time displayed.
• An unbalanced laundry load increases the duration time. This is the normal
behaviour of the appliance.
The washing results are not
satisfactory.
• Increase the amount of detergent or use a different detergent.
• Use special products to remove stubborn stains before you wash the laun-
dry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Washer Dryer User Manual
39