MNP85ENV00
Rev.02 (2014-01-07) Page 12 of 20
6. Troubleshooting
The following table will help you diagnose the most common banknote reader failures.
It describes a series of anomalies, their possible causes and the steps to take in
solving them or at least in determining the possible cause of it. Take a look at these
failures before contacting our technical support service.
PROBLEM POSSIBLE
CAUSES SOLUTION
A given type of banknote is
rejected and the red LED blinks
twice rejecting the banknote.
Banknote inhibited by the
machine.
Check that the maximum return
value set in the machine is
sufficient to accept the banknote
and that there is sufficient change
in the tubes.
A given type of banknote is
rejected and the red LED blinks
three times.
Banknote inhibited by the
banknote reader.
-Uninhibit the banknote.
-See test and programming
Banknotes are not accepted and
status LEDs are off.
The BT11 has no power
supply, or the power
supply is incorrect.
Check that power supply voltage
is within limits.
Banknotes not fully accepted, they
are all rejected with a final strike of
the stacker
Stacker is full or there is a
banknote badly kept.
Move away the stacker and verify
that it is not full, there isn’t a
banknote badly kept or there isn’t
a banknote jamming the entrance
of the stacker
Red Led continuously. It doesn't
accept any note.
The machine doesn't
support the banknote
reader.
Update the software on the
machine
Blue LED in one of the ends of the
line is the only one on
Switch 8 ON.
Set correctly the switches.
Recycling
When disposing of any packing materials or old equipment, check
with your local authorities for information on recycling.
Do not throw away any electronic circuit with domestic waste, as
many materials used for their components are recyclable. Please
consult your local authorities about recycling information.
When the customer wants to throw out the equipment, Jofemar has established a
waste management system with an Integrated Management System. Check for
information on recycling.
