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Page 1: ...UserGuide Everything you need to know about your Jitterbug Flip jitterbug jitterbug ...

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Page 3: ...mily and friends Our exclusive health and safety services can be accessed right from your phone so you can stay active mobile and independent This helpful User Guide contains everything you need to know to about your Jitterbug Flip And if you have any questions or need assistance our award winning 100 U S based customer service team stands ready to assist you Best Regards Your friends at GreatCall...

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Page 5: ...our Jitterbug Flip 4 Activating Your Jitterbug 10 Charging the Battery 14 Battery Level Indicator 17 Powering Your Jitterbug On and Off 18 How to Read the Inside Display 20 Using the Main Screen 22 The 5Star Button 27 Section 2 Phone Calls 31 Making and Answering Phone Calls 32 Speakerphone 37 ...

Page 6: ...4 Voice Dial 46 Voicemail 48 Personal Operator 53 Emergency 9 1 1 Services 55 Call Waiting 56 International Dialing 58 Section 3 Camera 61 Taking a Photo 62 Viewing a Photo 64 Sending a Photo 65 Deleting a Photo 67 Receiving a Photo 68 Downloading Photos to Your Computer 69 ...

Page 7: ...xt Messages 75 Replying to Text Messages 77 Deleting Text Messages 79 Sending Text Messages 80 Entering Text with the Keypad 82 Section 5 Additional Information 89 GreatCall Health Safety Services 90 Flashlight 96 Reading Magnifier 97 Bluetooth 98 Phone Settings 105 Installing and Removing the Battery 106 Contact Us 108 ...

Page 8: ...Table of Contents IV Legal 111 Safety and Use 111 Customer Agreement 123 Index 137 ...

Page 9: ...Table of Contents V ...

Page 10: ...Getting Started VI ...

Page 11: ...arted Topics Key Items in Your Jitterbug Box Your Jitterbug Flip Activating Your Jitterbug Charging the Battery Battery Level Indicator Powering Your Jitterbug On and Off How to Read the Inside Display Using the Main Screen The 5Star Button ...

Page 12: ...Getting Started 2 Jitterbug Flip USB Cable Wall Charger Charging Dock ...

Page 13: ...tting Started 3 Key Items in Your Jitterbug Box Jitterbug Flip Charging Dock USB Cable Wall Charger Activation Card User Guides i INFO The rechargeable battery has been pre installed for your convenience ...

Page 14: ...Getting Started 4 Your Jitterbug Flip Headset Jack Outside Display Flash Flashlight Camera Indicator Light USB Connector Dock Connector ...

Page 15: ... Jack Connect a headset for hands free calling Indicator Light Lights up for incoming calls or when the phone is fully charged Outside Display View the current time the current date and notifications about charging status incoming calls or messages USB Connector Charge your phone and download photos onto your computer Dock Connector Charge your phone using the supplied Charging Dock ...

Page 16: ...Getting Started 6 YES Button Inside Display Earpiece Speaker Microphone Up Down Button On Off Button Speakerphone Button NO Button 5Star Button Keypad ...

Page 17: ...n the screens you see Speakerphone Button Turns Speakerphone on and off On Off Button Turns your Jitterbug on and off YES Button Allows you to answer YES to questions or commands NO Button Allows you to answer NO to questions or commands Keypad Used for dialing numbers to make a call 5Star Button Allows you to get help in any emergency Microphone Picks up your voice loud and clear ...

Page 18: ...Getting Started 8 Volume Button External Speaker Flashlight Button Battery Cover Battery Cover Release ...

Page 19: ...u see in low light conditions Volume Button Allows you to adjust the ringer Earpiece Speaker and External Speaker volume Battery Cover Protects the rechargeable battery and the back of your phone Battery Cover Release Allows you to remove the Battery Cover i INFO Additional accessories are available for your Jitterbug Please visit us online at GreatCall com Accessories for more information ...

Page 20: ... activated The following three easy steps will guide you in powering on your phone for the first time IMPORTANT Please do not turn on your phone until instructed to do so If you turn it on prior to setting up your account the device may fail to activate If the device fails to activate power off and start with STEP 1 ...

Page 21: ...ased your Jitterbug from GreatCall or firstSTREET your phone is already activated and you may skip to STEP 3 OR If you purchased your Jitterbug from Amazon Best Buy Fry s Electronics Rite Aid Sears or Walmart your phone is not yet activated and you will need to continue to STEP 2 ...

Page 22: ... be asked to enter in your Jitterbug Serial Number which can be found on the included Activation Card or on the side of the retail box If you do not have Internet access you can call our Activation Line at 888 900 1367 OR If your Jitterbug is already activated and you have questions about your phone or service please call our customer service agents at 866 482 1424 ...

Page 23: ...on and your phone will automatically complete the set up process This process may take a few minutes and you may notice the phone restart a few times Once complete you will see a screen Phone was set up successfully You re now ready to enjoy the benefits of your easy to use Jitterbug phone ...

Page 24: ...ing the Charging Dock 1 Plug the smaller end of the USB Cable into the back of the Charging Dock 2 Plug the larger end of the USB Cable into the Wall Charger 3 Plug the Wall Charger into a standard wall outlet 110 220 VAC 4 Place the Jitterbug into the Charging Dock as illustrated Your Jitterbug is fully charged when you see Charging Complete on the Outside Display ...

Page 25: ...Getting Started 15 IMPORTANT It is recommended to fully charge your Jitterbug after activating it for the first time Your phone may turn off sooner than expected if using it before fully charging ...

Page 26: ...r Jitterbug without the Charging Dock by using the included USB Cable 1 Plug the larger end of the USB Cable into the Wall Charger 2 Plug the Wall Charger into a standard wall outlet 110 220 VAC 3 Plug the smaller end of the USB Cable into the USB Connector on the side of your Jitterbug ...

Page 27: ...messages Battery Low This will appear when your battery is beginning to get low Battery Critical This will appear when your battery has about 20 charge remaining IMPORTANT Only use batteries designed specifically for your Jitterbug phone Using other batteries could damage your phone and may void your warranty Extra batteries are available online at GreatCall com Accessories ...

Page 28: ...has service and is ready to use If a connection is not possible a No Service message will appear on the Outside Display and a dial tone will not be heard IMPORTANT If you receive an error message to call Customer Care after turning your Jitterbug on it may be possible that your phone has not yet been activated Please refer to Activating Your Jitterbug on page 10 for more information on how to acti...

Page 29: ...ff 1 Press and hold the On Off Button until the GreatCall logo appears on the Inside Display 2 Your Jitterbug will then turn off i INFO We recommend keeping your Jitterbug on at all times and charging it at night so you can always stay connected ...

Page 30: ...ur Jitterbug is referred to as the Inside Display The following diagram explains the areas of the Inside Display and how to use them Below is an example of the Phone Book screen CALL My 800 650 5703 John Williams 555 555 1212 PHONE BOOK Detail Area Additional Information Exists Feature Area Action Line ...

Page 31: ...ries from your Phone Book will appear in this area Action Line Questions or commands displayed here can be responded to using the YES Button or the NO Button Additional Information Exists Small arrows at the top and bottom indicate when more information is available to view using the Up Down Button i INFO If you are unsure about what to do simply press the YES Button or NO Button to answer the que...

Page 32: ...tterbug while it is powered on you will see the Main Screen as shown in the image below i INFO The Main Screen will display your Jitterbug phone number at the top of the screen as shown above as My 800 650 5703 SELECT My 800 650 5703 Voicemail Phone Book Magnifier ...

Page 33: ...our Phone Book for you See Personal Operator on page 53 for more information on what GreatCall s Personal Operators can do for you 2 Call History An easy way to review your last ten incoming outgoing and missed calls listed with the most recent first See Call History on page 44 for more information 3 Phone Info Gives you the following important points of information about your Jitterbug your phone...

Page 34: ...hotos that will be automatically stored in My Photos See Section 3 Camera on page 61 for more information 6 My Photos An easy way to view delete or send photos See Section 3 Camera on page 61 for more information i INFO Approximate minutes used per month shows your estimated minute usage each month This time resets at the beginning of your monthly billing cycle Your Main Screen may contain additio...

Page 35: ...Getting Started 25 Navigating the Main Screen with the Keypad You can easily access all of your features within the Main Screen using three simple buttons located at the top of the Keypad 1 2 3 ...

Page 36: ...ion Line and return to the previous screen If you make a mistake while dialing a number or typing a Text Message you can always press the NO Button to back up and delete what you entered i INFO By default your phone always displays the Main Screen when opening your Jitterbug after it has been closed If you find it easier to have your Jitterbug start directly in your Phone Book each time you open y...

Page 37: ...n an uncertain or unsafe situation to be connected to a highly trained 5Star Agent The Agent will assess your situation confirm your location using GPS and connect you to emergency services if you need it See GreatCall Health Safety Services on page 90 for more information NO TO HANG UP Calling 5Star ...

Page 38: ...u will be asked if you would like to be connected directly to 9 1 1 services when the 5Star Button is pressed Press the YES Button if you would like to call 9 1 1 or the NO Button if you would like to hang up NO TO HANG UP 5Star service is not enabled Do you want to call 911 ...

Page 39: ...Getting Started 29 ...

Page 40: ...Phone Calls 30 ...

Page 41: ...ection 2 Phone Calls Topics Making and Answering Phone Calls Speakerphone Adjusting the Volume Phone Book Call History Voice Dial Voicemail Personal Operator Emergency 9 1 1 Services Call Waiting International Dialing ...

Page 42: ...ng that service is available If service is not available there will be no dial tone and you will see No Service on the Inside Display 2 Dial the full ten digit phone number using the Keypad You may be required to dial the number 1 first before placing a call in some areas 3 Press the YES Button to place the call i INFO If you make a mistake while dialing press the NO Button to back up and delete t...

Page 43: ...coming call The Indicator Light on the outside of your Jitterbug flashes The name or phone number of the person calling will appear on the Outside Display If the caller s number is saved in your Phone Book then the name and number will appear on the Inside Display If the caller cannot be identified you may see the phone number only or you may see Unavailable or Restricted ...

Page 44: ...Phone Calls 34 ...

Page 45: ...ard through the Earpiece Speaker 3 To end the call press the NO Button or close your Jitterbug Answering a Call When Your Jitterbug is Open 1 When the ANSWER question appears in the Action Line at the bottom of the Inside Display press the YES Button to connect 2 A Connected message will appear on the Inside Display and the caller s voice can be heard through the Earpiece Speaker 3 To end the call...

Page 46: ...r If you receive an incoming call while your phone is open you can press the NO Button to ignore the call Ignored calls will be sent to your Voicemail If your Voicemail is not active or set up callers will get an automated message that you are not available See Voicemail on page 48 for more information i INFO Talk time over your monthly Minutes plan allowance is 0 35 per minute ...

Page 47: ...eakerphone Button while on a call You will hear the caller s voice coming from the External Speaker on the back of your Jitterbug Press the Speakerphone Button again if you would like to switch audio back to the Earpiece Speaker i INFO Turning Speakerphone off during a call will not end your conversation but instead will switch audio back to the Earpiece Speaker If you close your Jitterbug while u...

Page 48: ...hes a comfortable level Your Jitterbug has three volume options for the Earpiece Speaker and External Speaker High Medium and Low Adjusting the Ringer Volume While not actively on a call press the Volume Button up or down until the ringer volume is at the desired level Your Jitterbug has five volume options for the ringer Max High Medium Low and Vibrate ...

Page 49: ...me you receive a call from them Using MyGreatCall com to Manage Your Phone Book You can add change and delete contacts from your Phone Book online at MyGreatCall com and they will automatically appear on your Jitterbug If you don t have a MyGreatCall account yet go online to MyGreatCall com on your computer and click CREATE AN ACCOUNT under Phones Once logged in you will be able to manage your Pho...

Page 50: ...n use the Up Down Buttons until Phone Book appears highlighted and press the YES Button to view your Phone Book 2 Use the Up Down Buttons until EDIT PHONE BOOK is highlighted and press the YES Button 3 Use the Up Down Buttons until Add is highlighted and press the YES Button 4 Using the numeric Keypad enter the name of the contact you would like to create and press the YES Button when finished ent...

Page 51: ...t entry is necessary press the number key on the Keypad that has the desired letter printed on it until it appears on the screen Pausing for a moment will allow you to enter the next character If you make a mistake press the NO Button to delete the last character Spaces can be added by using the Button See Entering Text with the Keypad on page 82 for more information ...

Page 52: ...he YES Button 3 Use the Up Down Buttons until Modify is highlighted and press the YES Button 4 Use the Up Down Buttons until the contact you would like to change is highlighted and press the YES Button 5 To change the contact s name press the NO Button to delete the necessary letters and then use the Keypad to re enter their name Press the YES Button to save your changes to the name 6 To change th...

Page 53: ...one Book appears highlighted and press the YES Button to view your Phone Book 2 Use the Up Down Buttons until EDIT PHONE BOOK is highlighted and press the YES Button 3 Use the Up Down Buttons until Delete is highlighted and press the YES Button 4 Use the Up Down Buttons until the contact you would like to delete is highlighted and press the YES Button 5 Press YES Button to confirm deletion of this...

Page 54: ...ttons until Call History appears highlighted and press the YES Button to view your Call History The first number you will see in your Call History will be your most recent phone call 2 Using the Up Down Buttons scroll down to view your Call History in sequence according to the time of occurrence 3 As you scroll through your Call History you will see the following type of call events ...

Page 55: ... this phone number Making Calls from Your Call History With Call History you can quickly return missed calls as well as redial both incoming and outgoing calls While in Call History use the Up Down Buttons to find the Missed Incoming or Outgoing phone number you would like to call Once highlighted simply press the YES Button to automatically dial the number ...

Page 56: ...ce Dial appears highlighted and press the YES Button 2 In the Earpiece Speaker you will hear an audible prompt to Say the name and then a short beep After the beep say the name exactly as it appears in your Phone Book 3 If your Jitterbug recognizes the name it will ask for confirmation by asking Did you say ________ Confirm by saying Yes after the beep 4 Voice Dial will dial the number of the pers...

Page 57: ... Button to exit to the Main Screen To ensure a successful Voice Dial experience remember these important tips Wait for the system beep before speaking Speak clearly and in your normal voice Say the name exactly as it appears in your Phone Book Make sure each Phone Book entry is unique in its description ...

Page 58: ...se call us at 1 800 733 6632 Setting Up Voicemail To access your Voicemail from the Main Screen use the Up Down Buttons until Voicemail appears highlighted and press the YES Button If you have never set up Voicemail before you will be guided through your Voicemail set up the first time you connect Follow the instructions pressing the YES Button or NO Button as necessary ...

Page 59: ...il appears highlighted and press the YES Button 2 Listen to the prompts and when the Voicemail system asks if you would like to review your greeting press the YES Button 3 Follow the instructions pressing the YES Button or NO Button as necessary 4 To exit your Voicemail simply close your Jitterbug at any time ...

Page 60: ... will appear on the Outside Display You have a new voice message will appear on the Inside Display Press the YES Button when you see this message if you would like to listen to the voice message The Indicator Light will flash every 15 seconds until your phone is opened An audible alert will play once every five minutes for up to 30 minutes or until your Jitterbug is opened ...

Page 61: ...Phone Calls 51 ...

Page 62: ... your voice messages using the YES Button and NO Button 3 To exit your Voicemail simply close your Jitterbug at any time i INFO To quickly advance through the Voicemail system messages press the NO Button during a system message The system message will be skipped and will allow you to save or delete your message Pressing the YES Button will save that message and advance to your next Voicemail mess...

Page 63: ... calls to anyone in your Phone Book To call a Personal Operator 1 Dial 0 on your Keypad 2 Press the YES Button and a Calling message will appear on the Inside Display followed by the message Connected to Operator 3 When the Personal Operator answers let them know which of the above services you need assistance with 4 To end the call press the NO Button or close your Jitterbug ...

Page 64: ...24 7 for no additional cost For all other packages and plans the Personal Operator service costs 0 99 per call Standard airtime rates apply on all plans for the duration of a Personal Operator call For more information on Health Safety Packages call us at 1 800 733 6632 or visit us online at GreatCall com ...

Page 65: ... 1 Services To make an emergency call 1 Open your Jitterbug and make sure it s on and connected you should hear a dial tone 2 Dial 9 1 1 using the Keypad 3 Press the YES Button when you see CALL at the bottom of the Inside Display ...

Page 66: ...you that there is a second caller waiting The following steps outline how to use Call Waiting on your Jitterbug 1 When a second person calls your Jitterbug while you are already on a call with someone else you will hear an audible beep and a message will appear on the Inside Display to notify you of a second incoming call 2 To answer the second incoming call press the YES Button You will switch to...

Page 67: ... call at anytime simply press the NO Button i INFO To ignore an incoming call while you are already on a call with someone else simply press the NO Button The second caller will go directly to your Voicemail if enabled This section only applies if you have enabled Call Waiting The feature is not automatically enabled To enable Call Waiting please call us at 1 800 733 6632 ...

Page 68: ...Calling option Add the International Calling option to your account and you ll be ready to call international in no time To dial internationally you may need to access the symbol before entering in the country code and phone number To access the symbol press and hold the 0 Button until the symbol appears on the Internal Display ...

Page 69: ...Phone Calls 59 ...

Page 70: ...Camera 60 ...

Page 71: ...Camera 61 Section 3 Camera Topics Taking a Photo Viewing a Photo Sending a Photo Deleting a Photo Receiving a Photo Downloading Photos to Your Computer Sharing Photos on Facebook ...

Page 72: ... Display and press the YES Button to capture the image 3 A preview of your photo will appear on the Inside Display Press the YES Button to keep this photo or the NO Button to delete this photo 4 When you are finished with using the Camera press the NO Button until you see the Main Screen or close your Jitterbug i INFO Any photo saved on your Jitterbug will be stored in a photo gallery called My Ph...

Page 73: ...Camera 63 ...

Page 74: ... use the Up Down Buttons until My Photos appears highlighted and press the YES Button 2 Use the Up Down Buttons to scroll through your photos 3 When finished viewing your photos press the NO Button to return to the Main Screen or close your Jitterbug ...

Page 75: ...to the photo that you would like to send and press the YES Button to select it 3 Use the Up Down Buttons until you see Forward highlighted and press the YES Button 4 Use the Up Down Buttons to scroll to the contact you would like to send your photo and press the YES Button When your photo has been sent you will see the words Photo Successfully Sent on the Inside Display ...

Page 76: ...e the Up Down Buttons and scroll until Enter Recipient appears There you can enter a phone number using your keypad Photos sent from your Jitterbug use your monthly text message allowance one photo one text message Photos sent over your monthly text message allowance will incur a charge of 0 10 per photo ...

Page 77: ... Use the Up Down Buttons to scroll to the photo you would like to delete and press the YES Button 3 Use the Up Down Buttons until you see Delete highlighted and press the YES Button 4 Press the YES Button again to confirm that you want to delete this photo permanently IMPORTANT Once a photo has been deleted there is no way to recover it ...

Page 78: ... from them a notification on the Outside Display will read New Photo This message will remain on the Outside Display until you open your Jitterbug If you see this notification you can open your Jitterbug and press the YES Button to view the photo that was just sent to you i INFO There is a 0 10 charge for each photo you send or receive ...

Page 79: ...he USB Cable into the USB Connector on the side of your Jitterbug 2 Insert the larger end of the USB Cable into the USB Connector on your personal computer Use Windows Explorer on Windows computers or Finder on Mac computers to browse through your Jitterbug s photos i INFO This feature is only compatible with Windows XP or greater and Mac OS X 10 8 Mountain Lion or greater ...

Page 80: ...eed to enable it on your MyGreatCall account If you don t have a MyGreatCall account yet registration is easy at MyGreatCall com Enabling Facebook Photo Sharing 1 Log into your MyGreatCall account at MyGreatCall com from any computer 2 Click on My Photos in the navigation bar 3 Click Login or Sign Up You will need your login information for your Facebook account handy ...

Page 81: ...when choosing to share your photos on your Jitterbug 1 From the Main Screen use the Up Down Buttons until My Photos appears highlighted and press the YES Button 2 Use the Up Down Buttons to scroll to the photo you would like to share and press the YES Button 3 Use the Up Down Buttons until Facebook is highlighted and press the YES Button ...

Page 82: ...Text Messages 72 ...

Page 83: ...Text Messages 73 Section 4 Text Messages Topics Text Message Notifications Reading Text Messages Replying to Text Messages Deleting Text Messages Sending Text Messages Entering Text with the Keypad ...

Page 84: ... will be notified in three ways Indicator Light the light above the Outside Display will flash every 15 seconds until you open your phone Outside Display the words New Text Message will appear on the display found on the outside of your Jitterbug until you open your phone External Speaker an audible alert will play every five minutes until you open your phone or 30 minutes have elapsed ...

Page 85: ...e steps to read the message 1 Open your Jitterbug You will see the words You have a new text message on the Inside Display and the word VIEW in the Action Line at the bottom Press the YES Button to continue 2 A preview of your most recent Text Message will appear Press the YES Button to view this Text Message 3 Use the Up Down Buttons to read the entire Text Message ...

Page 86: ...e Main Screen use the Up Down Buttons until Text Messages appears highlighted and press the YES Button 2 Use the Up Down Buttons until you see Read highlighted and press the YES Button 3 Use the Up Down Buttons until you see the Text Message you want to view and press the YES Button When done reading the Text Message you can close your Jitterbug or press the NO Button until you see the Main Screen...

Page 87: ...reply 2 You have two options when replying to a Text Message Use the Up Down Buttons to scroll to the desired reply option and press the YES Button Library Reply using a pre defined Text Message Customize Reply using a custom Text Message that you enter See Entering Text with the Keypad on page 82 for more information on how to enter text using the numeric keypad 3 Press the YES Button to send you...

Page 88: ...ng and outgoing Text Messages You cannot reply to outgoing Text Messages that you sent It is recommended to have a monthly Text Message plan if you use this feature frequently Text Messages sent or received over your monthly Text Message plan allowance are 0 10 per Text Message ...

Page 89: ... Text Message you will see the word REPLY in the Action Line Press the NO Button to delete 2 The Action Line will now say DELETE Press YES Button to continue deleting this Text Message 3 A message will appear to confirm delete Press the YES Button to confirm i INFO Once a Text Message has been deleted it cannot be recovered ...

Page 90: ...end highlighted and press the YES Button 3 You have two options when sending a Text Message Use the Up Down Buttons to scroll to the desired send option and press the YES Button Library Send using a pre defined Text Message Customize Send using a custom Text Message that you enter See Entering Text with the Keypad on page 82 for more information on how to enter text using the numeric keypad ...

Page 91: ...Text Message to is highlighted and press the YES Button i INFO If you do not have the contact in your Phone Book use the Up Down Buttons until Enter Number is highlighted press the YES Button and then enter the phone number using the Keypad It is recommended to have a monthly Text Message plan if you use this feature frequently Text Messages sent or received over your monthly Text Message plan all...

Page 92: ...g the numeric keys on the Keypad to enter letters and special characters Keyboard Function Enters the number 0 in any Text Message entry mode Add a space Press repeatedly to cycle through the 123 ABC Abc S Abc W and abc Modes Move back a space and delete a character Press repeatedly to enter special characters 1 ...

Page 93: ... create a custom Text Message using the numeric keys on the Keypad to enter letters numbers and symbols 123 Mode Numeric This mode allows you to type numeric characters only To enter this mode press the Button until you see 123 at the top right corner of the Inside Display To begin typing press the desired numbers on your Keypad ...

Page 94: ...lized To enter this mode press the Button until you see ABC at the top right corner of the Inside Display To begin typing find the letter you wish to enter on the Keypad and press it repeatedly until it cycles to the desired letter Pausing for a moment will move on to the next letter ...

Page 95: ...e is capitalized To enter this mode press the Button until you see Abc S at the top right corner of the Inside Display To begin typing find the letter you wish to enter on the Keypad and press it repeatedly until it cycles to the desired letter Pausing for a moment will move on to the next letter ...

Page 96: ... capitalized To enter this mode press the Button until you see Abc S at the top right corner of the Inside Display To begin typing find the letter you wish to enter on the Keypad and press it repeatedly until it cycles to the desired letter Pausing for a moment will move on to the next letter ...

Page 97: ...se To enter this mode press the Button until you see Abc S at the top right corner of the Inside Display To begin typing find the letter you wish to enter on the Keypad and press it repeatedly until it cycles to the desired letter Pausing for a moment will move on to the next letter ...

Page 98: ...Additional Information 88 ...

Page 99: ...ional Information 89 Section 5 Additional Information Topics GreatCall Health Safety Services Brain Games Flashlight Reading Magnifier Bluetooth Phone Settings Installing and Removing the Battery Contact Us ...

Page 100: ...rt your active life 5Star Service With our award winning 5Star Urgent Response service you can be prepared for any situation anytime anywhere Simply press the 5Star Button on your Keypad to immediately connect to highly trained IAED International Academies of Emergency Dispatch Certified 5Star Agents who will confirm your location evaluate your situation and get you the help you need Trained in CP...

Page 101: ...common medications over the phone It s an easy way to access quality medical advice that s available anytime anywhere and insurance is not necessary MedCoach With this award winning service a friendly phone call will remind you to take your medications at the correct time of day and when to refill your prescriptions You can schedule your reminders by logging in to MyGreatCall com or calling a frie...

Page 102: ...schedule Simply choose a time and day of the week that will work best for you to receive your call The Check in Call This helpful service will call to check in with you as often as you like Questions relating to pain level appetite overall well being and sleep quality can be asked on each call based on the information in your Personal Profile If you reply that you need assistance or if you miss a ...

Page 103: ...ontacts Daily Health Tips Stay healthy with daily health tips Every day you ll receive a new text message that includes helpful information on exercising eating right and living a heart healthy lifestyle This service is brought to you in partnership with the American Heart Association ...

Page 104: ...s these games have been tested to show real benefits by using them Make A Pair Make a Pair is designed to improve your memory Try your best to remember each card drawn as your score is based on your ability to determine a card pair within the allotted amount of time Quick Match Quick Match is designed to improve your focus Pay close attention to the objects on the screen as your score is based on ...

Page 105: ... From the Main Menu use the Up Down Buttons until Games appears highlighted and press the YES Button 2 Use the Up Down Buttons until the desired game you would like play appears highlighted and press the YES Button 3 Use the Up Down Buttons to select your skill level and press the YES Button to start ...

Page 106: ...To activate the Flashlight 1 Open your Jitterbug and aim the Flashlight away from your face and towards the area you would like to illuminate 2 Press and hold the Flashlight Button on the side of the phone to turn on the Flashlight 3 Release the Flashlight Button to turn off the Flashlight Flashlight Flashlight Button ...

Page 107: ... can also turn on the Flashlight while using the Reading Magnfier by pressing the Flashlight Button To activate the Reading Magnifier 1 From the Main Menu use the Up Down Buttons until Magnifier appears highlighted and press the YES Button 2 Use the Up Down Buttons to adjust the zoom level When done using the Reading Magnifier you can close your Jitterbug or press the NO Button until you see the M...

Page 108: ...e devices There are many benefits to using Bluetooth devices Along with improved ease of use and safety by eliminating wires Bluetooth also offers you plenty of other advantages such as having the ability to talk hands free while your Jitterbug is in your pocket or purse i INFO Visit GreatCall com Accessories to learn more about the Bluetooth headset that s right for you ...

Page 109: ...Down Buttons until Settings appears highlighted and press the YES Button 2 Use the Up Down Buttons until you see Bluetooth highlighted and press the YES Button 3 Use the Up Down Buttons until you see Bluetooth OFF highlighted and press the YES Button When your Jitterbug is set to Bluetooth ON you will see the Bluetooth symbol in the top right corner of the Main Screen Pressing the YES Button again...

Page 110: ...ff your Bluetooth while on a call When your Bluetooth is on and available for your use you will notice a white Bluetooth icon similar to the one on the right appear at the top right corner of your Main Screen i INFO The battery life of your Jitterbug is shortened when Bluetooth is on As such turn off the Bluetooth feature or accessory when not in use to maximize battery life ...

Page 111: ... to your Jitterbug phone 1 Refer to your Bluetooth headset manufacturer s instructions on enabling pairing mode on the headset device Once in pairing mode please proceed to Step 2 2 Starting from the Main Screen of your Jitterbug use the Up Down Buttons until Settings appears highlighted and press the YES Button 3 Use the Up Down Buttons until you see Bluetooth highlighted and press the YES Button...

Page 112: ...Press the YES Button to continue if your headset is already in pairing mode 6 After a few seconds your Jitterbug should find your Bluetooth headset and potentially additional Bluetooth devices within proximity Use the Up Down Buttons until you see the name of your Bluetooth headset highlighted and press the YES Button ...

Page 113: ...dicate when your Bluetooth is available to use Gray Bluetooth is on but not paired to your Bluetooth headset White Bluetooth is on paired with your Bluetooth headset and available for you to use Voice Dial Phone Book Voicemail My 800 650 5703 SELECT Voice Dial Phone Book Voicemail My 800 650 5703 SELECT y 800 650 5703 My 800 650 5703 ...

Page 114: ... When Paired with a Bluetooth Headset Press the Talk button on the Bluetooth headset Ending a Call When Paired with a Bluetooth Headset Press the Talk button on the Bluetooth headset or press the NO Button on your Jitterbug if the phone is open ...

Page 115: ...erence Under Settings you can Colors Adjust the color scheme Jingle Turn the power up sound effect on or off Ring Tones Change the sound your phone makes when you receive a call Bluetooth Turn the Bluetooth feature on or off Accessing Phone Settings From the Main Screen use the Up Down Buttons until Settings appears highlighted and press the YES Button ...

Page 116: ... 1 If your Jitterbug is on turn it off by holding down the On Off Button 2 With the back of the Jitterbug facing up find the Battery Cover Release at the bottom left corner 3 Using your fingernail gently lift the Battery Cover up using the Battery Cover Release 4 To remove the Battery use your fingernail in the groove at the top of the Battery and gently pull the Battery out ...

Page 117: ...at the gold metal contacts and pins touch first and then push the rest of Battery into place until it sits flush inside the phone 3 Align the Battery Cover with the back of the phone and push it into place You will hear it click into place on several corners of the Battery Cover Push along all edges of the Battery Cover to ensure there are no gaps between the Battery Cover and the Jitterbug ...

Page 118: ...ntact Us We re here to help If you have any questions about your Jitterbug or your service please contact us by Email CustomerService GreatCall com Phone 1 800 733 6632 Mail GreatCall Customer Service P O Box 4428 Carlsbad CA 9201 ...

Page 119: ...Additional Information 109 ...

Page 120: ...Legal 110 ...

Page 121: ...the Accessed Information including without limitation any express or implied representation or warranty of merchantability fitness for a particular purpose non infringement quality accuracy completeness effectiveness reliability or usefulness Without limiting the foregoing it is further understood that TCT Mobile and its Affiliates are not responsible for any use of the Accessed Information or the...

Page 122: ...efore connecting this product to the computer The power supply cord of a desktop or notebook computer has an equipment grounding conductor and a grounding plug The plug must be plugged into an appropriate outlet which is properly installed and grounded in accordance with all local codes and ordinances Safety precautions for power supply unit Use the correct external power source A product should b...

Page 123: ...l odor Always keep the battery out of the reach of babies and small children to avoid swallowing of the battery Consult the doctor immediately if the battery is swallowed Only use the battery with a charging system that has been qualified with the system per this standard IEEE Std 172 5 2006 Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Repla...

Page 124: ...hemical plants fuel or chemical transfer or storage facilities and areas where the air contains chemicals or particles such as grain dust or metal powders Please be aware that sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Explosive atmospheres When in any area with a potentially explosive atmosphere or where flammable materials exist the product sho...

Page 125: ... performance and safety of the interference As with other mobile radio transmitting equipment users are advised that for satisfactory operation of the equipment and for the safety of personnel it is recommended that no part of the human body be allowed to come too close to the antenna during operation of the equipment Use only the supplied integral antenna Use of unauthorized or modified antennas ...

Page 126: ...ed service markings Except as explained elsewhere in the Operating or Service documentation do not service any product yourself Service needed on components inside the device should be done by an authorized service technician or provider Protect your phone Always treat your phone and its accessories with care and keep them in a clean and dust free place Do not expose your phone or its accessories ...

Page 127: ...on These openings must not be blocked or covered Air bags Do not place a phone in the area over an air bag or in the air bag deployment area Store the phone safely before driving your vehicle Mounting accessories Do not use the product on an unstable table cart stand tripod or bracket Any mounting of the product should follow the manufacturer s instructions and should use a mounting accessory reco...

Page 128: ...ith a certified Class Limited Power Source rated 4 35 Volts DC maximum 1 Amp power supply unit Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installatio...

Page 129: ...o assist hearing device users find phones that may be compatible with their hearing devices Not all phones have been rated Phones that are rated have the rating on their box or a label located on the box The ratings are not guarantees Results will vary depending on the user s hearing device and hearing loss If your hearing device happens to be vulnerable to interference you may not be able to use ...

Page 130: ...ly set by both U S and international standards bodies American National Standards Institute ANSI IEEE C95 1 1992 National Council on Radiation Protection and Measurement NCRP Report 86 1986 International Commission on Non Ionizing Radiation Protection ICNIRP 1996 Ministry of Health Canada Safety Code 6 The standards include a substantial safety margin designed to assure the safety of all persons r...

Page 131: ...hould be avoided Use only the supplied or an approved antenna Unauthorized antennas modifications or attachments could impair call quality damage the phone or result in violation of regulations Do not use the phone with a damaged antenna If a damaged antenna comes into contact with the skin a minor burn may result Please contact your local dealer for replacement antenna FCC RF Radiation Exposure S...

Page 132: ...he phone is turned ON Should not carry the phone in a breast pocket Should use the ear opposite the pacemaker to minimize the potential for interference If you have any reason to suspect that interference is taking place turn the phone OFF immediately Hearing aids Some digital wireless phones may interfere with some hearing aids In the event of such interference you may want to consult your servic...

Page 133: ...nd privacy How to handle disputes if they arise including arbitration 2 Your Monthly Rate Plan The monthly rate plan you select is part of this agreement To the extent any condition in your plan expressly conflicts with this agreement the condition in your plan will apply 3 Your Rights To Refuse Or Cancel This Agreement After you ve had an opportunity to review this agreement it will begin when yo...

Page 134: ...like new condition as determined by GreatCall The shipping charges are non refundable If you have used more than 30 minutes within of talk time 30 days from the date of purchase and did not exceed your plan minutes then we will charge you the less amount your monthly service charge or 35 per minute for each additional minute over 30 minutes If you have used more than 30 minutes of talk time within...

Page 135: ...ccount charges and overages through the date of your final bill If you have purchased any Add On Minutes they are not refundable and these minutes will expire after your final bill Although cancellations are effective immediately we don t bill for partial months therefore you ll be charged for the entire month 4 Charges And Fees There is a fee associated with beginning your service and there may b...

Page 136: ... your fees charges and other important information It reflects the fees and charges in effect for your service plan at the time they are incurred We charge for usage after calls are made or received and charge access and other fees in advance The length of a call will be rounded up to the next full minute Charges start when you re connected to an outgoing or incoming call and end after you hang up...

Page 137: ...the frequency of use of our services We ll pay simple interest on any deposit at the rate the law requires Please retain your evidence of deposit You agree that we can apply deposits payments or repayments in any order to any amounts you owe us on your account s You can t use a deposit to pay any bill unless we agree We will not honor limiting notations you make on or with your checks We may charg...

Page 138: ...he terms of cancellation described in Section 3 of this agreement We may not be able to provide you with some services such as 9 1 1 location services while we implement the transfer 8 Availability Of Service Wireless phones use radio transmissions to access service Therefore we can t provide service when your wireless phone is out of range of our provider s transmission site or if sufficient netw...

Page 139: ...te payments in a 12 month period b Incurring charges greater than your required deposit or billing limit even if we haven t yet billed the charges if you are unwilling to increase your deposit with us c Incurring charges materially in excess of your monthly access charge even if we haven t yet billed the charges d Harassing our employees or agents e Lying to us f Interfering with our operations g ...

Page 140: ...sclaimer Of Warranties WE MAKE NO REPRESENTATIONS OR WARRANTIES EXPRESS OR IMPLIED INCLUDING TO THE EXTENT PERMITTED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR PHONE WE CAN T PROMISE UNINTERRUPTED OR ERROR FREE SERVICE AND DON T AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF THIS DOESN T DEPRIVE YOU OF ANY WA...

Page 141: ...NCLUDINGANYBILLINGDISPUTES CLAIM SHALL BE SUBMITTED TO FINAL BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION AAA THIS AGREEMENT TO ARBITRATE ALSO REQUIRES YOU TO ARBITRATE CLAIMS AGAINST OTHER PARTIES RELATING TO SERVICES OR PRODUCTS PROVIDED OR BILLED TO YOU INCLUDING SUPPLIERS OF SERVICES AND PRODUCTS AND OUR RETAIL DEALERS IF YOU ALSO ASSERT CLAIMS AGAINST US IN THE SAME PROCEED...

Page 142: ... AND NOT TO ANY OTHER CUSTOMER OR THIRD PARTY AS A LIMITED EXCEPTION TO THE AGREEMENT TO ARBITRATE YOU AND WE AGREE THAT a YOU MAY MAKE CLAIMS TO SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY FOR HEARING BY SUCH COURT AND b IF YOU FAIL TO TIMELY PAY AMOUNTS DUE WE MAY ASSIGN YOUR ACCOUNT FOR COLLECTION AND THE COLLECTION AGENCY MAY PURSUE IN COURT CLAIMS LIMITED STRICTLY TO THE COLLECTION OF THE PAST ...

Page 143: ...o make all subsequent payments as instructed Notices are considered delivered when we send them by email or fax to any email or fax number you ve provided to us or three days after mailing to the most current billing address we have on file for you if by us or to the Customer Service address on your most recent bill If any part of this agreement including any part of its arbitration provisions is ...

Page 144: ...all service plan that you selected You will incur message charges when you send or receive a message whether the message has been read or unread viewed or unviewed solicited or unsolicited GreatCall does not guarantee that messages will be received We are not responsible for lost or misdirected messages ...

Page 145: ...Legal 135 ...

Page 146: ...Index 136 ...

Page 147: ...ls 5Star 7 27 5Star Button 27 5Star Service 90 9 1 1 Services 55 123 Mode Numeric 83 A ABC Mode All Capitalized 84 abc Mode All Lowercase 87 Abc S Mode Sentences Capitalized 85 Abc W Mode Words Capitalized 86 accessories 9 ...

Page 148: ...ontact 40 Additional Information Exists 21 Adjusting the Volume 38 Answering a Call 35 B Battery 106 Battery Cover 9 106 Battery Cover Release 9 106 Battery Critical 17 Battery Level 17 Battery Low 17 Bluetooth 24 98 105 Bluetooth Status Indicator 103 ...

Page 149: ...ndex 139 Brain Games 94 C Call History 23 44 Call Waiting 56 Camera 5 24 Charging 14 Charging Dock 14 colors 24 Colors 105 Contact Us 108 D Daily Health Tips 93 Deleting a Contact 43 Deleting a Photo 67 ...

Page 150: ...0 Deleting Text Messages 79 Detail Area 21 Dock Connector 5 Downloading Photos 69 E Earpiece Speaker 7 35 37 Entering Text 82 External Speaker 9 74 F Feature Area 21 Flash 5 Flashlight 5 96 Flashlight Button 9 ...

Page 151: ...94 GreatCall Health Safety Services 90 H Headset Jack 5 I Ignoring Incoming Calls 36 Incoming 45 Incoming Phone Calls 33 Indicator Light 5 33 50 74 Inside Display 7 20 Installing the Battery 107 International Dialing 58 ...

Page 152: ...Index 142 J Jingle 105 jingle on off 24 K Keypad 7 25 82 M Magnifier 97 Main Screen 22 25 Make A Pair 94 Making a Phone Call 32 MedCoach 91 Microphone 7 Missed 45 ...

Page 153: ...x 143 Modifying a Contact 42 MyGreatCall com 39 70 My Photos 24 62 N NO Button 7 No Service 32 O On Off Button 7 18 Outgoing 45 Outside Display 5 P Pairing a Bluetooth Headset 101 Personal Operator 26 40 53 ...

Page 154: ...39 40 46 Phone Info 23 Phone Settings 105 Q Quick Match 94 R Reading Magnifier 97 Reading Text Messages 75 Receiving a Photo 68 Removing the Battery 106 Replying to Text Messages 77 Restricted 33 Ringer Volume 38 ring tones 24 ...

Page 155: ...ing a Photo 65 Sending Text Messages 80 Settings 24 105 Setting Up Voicemail 48 Sharing Photos 70 Speakerphone 7 37 Speakerphone Button 7 37 T Taking a Photo 62 Text Message Notifications 74 The Check in Call 92 The Wellness Call 92 ...

Page 156: ...n and Off 99 Turning Your Jitterbug Off 19 Turning Your Jitterbug On 18 U Unavailable 33 Up Down Button 7 Urgent Care 91 USB Cable 14 16 69 USB Connector 5 16 V Viewing a Photo 64 Voice Dial 46 Voicemail 36 48 Voicemail Greeting 49 ...

Page 157: ...Index 147 Voicemail Messages 50 52 Volume 38 Volume Button 9 36 W Wall Charger 14 Y YES Button 7 ...

Page 158: ...demarksofGreatCall Inc registeredand orpendingintheUnitedStatesandothercountries 2016ALCATELisatrademarkofAlcatel LucentusedunderlicensebyTCLCommunicationLTD Screenimagessimulated Appearanceofdevicemayvary Othermarksarepropertyoftheirrespectiveownersandmaybetrademarks ...

Page 159: ...www greatcall com JB6 USERGUIDE V2 ...

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