Dead Hearing aids
No LED indicator
when hearing aids
are inserted into
the charging port
Red blinking LED
by charging port
Blocked earbud/tubing
Clean or replace wax guard
as needed
Crimped tubing
Contact your hearing
professional
Incorrect orientation
Dead battery
Reposition your hearing aids
in the port with the earbud
resting in charger reservoir.
Fault occurred
Remove the hearing aids from
the charging port, wait until the
LED turns off, reinsert. If the red
blinking LED persists, contact
your hearing professional.
While charging
cordless, no LEDs
are illuminated
Power off
To refresh LEDs, remove a
hearing aids from the charging
port for 3 seconds and then
reinsert it into the charging port.
Both the charging port LEDs and
the on-board battery LEDs will
illuminate after turn it on.
Connect the micro USB to your
charger and plug it into the wall.
The on-board battery LEDs will
turn on for a few seconds to
indicate connection to the
power source. If they do not,
contact your hearing professi-
onal.
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Not Loud Enough
Blocked tubing/earbud
Clean or replace wax guard
as needed
Hearing change
Contact your hearing
professional
Debris buildup
Clean both microphone and
receiver with brush
Unclear, Distorted
Performance
Dead Hearing aids
Inconsistent
Performance
Restart required
Blocked tubing/ earbud
Clean or replace wax guard
as needed
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
Place in charger until charging
begins and remove-this will
power cycle your hearing aids
Restart required
Blocked tubing/ earbud
Clean or replace wax guard
as needed
Charge required
Place in your charger the LEDs
stop blinking and become solid
Defective hearing aids
Contact your hearing
professional
Place in charger until charging
begins and remove-this will
power cycle your hearing aids
Troubleshooting Guide
