Changchun Jida Scola Co.,Ltd
Boyi III Electronic Whiteboard Instruction Manual
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Trouble Shooting
When you think there is a problem, please operate as the following steps in the table. If the problem still cannot
be solved, please contact the dealer.
Problems
Possible Causes and Solutions
Computer does not
recognize Whiteboard
• power supply of the electronic whiteboard isn't turned on
→ turn on the power supply of the electronic whiteboard
• USB cable is not connected
→ properly connect USB cable
Cannot correctly detect the
location of electronic pen
• position of electronic whiteboard or projector is changed
• zoom or resolution response of projector has been changed
→ make calibration again
• the electronic pen is being held at certain angle
• Sunlight or bright light project directly on the screen
• the remote control is pointing at the whiteboard receiver
• The side face of the whiteboard near wall or its top side close to the
ceiling
• The whiteboard is placed near air conditioning vents
• Plasma TV is in use near the whiteboard
• The whiteboard receiver is covered
• The electronic pen's transmitter is covered by your hand
• Two or more electronic pens are in use at the same time
→ Check whether the problem is caused by the above reasons; If the offset
problem is not caused by the above mentioned reasons, please perform
calibration again.
Computer screen shows "low
battery capacity!! Please
replace the electronic pen's
battery as soon as possible."
→ Replace the battery of the electronic pen that shows such information.
How to extend the signal
pen's battery's life?
→ Please remove the battery if the signal pen will not be used in long time.
What's
the
difference
between creating a document
and creating a new page?
For Boyi I electronic whiteboard, each document can be constituted by a
number of pages. Therefore, create a new document is equal to open a
new paper file, and create a new page is equal to put a new page in the
paper file.
