JHCTech KMDA-3602, User Manual

Page: 4 / 60

User’s Manual
II
Product Warranty (2 years)
JHC warrants to you, the original purchaser, that each of its products will be free from defects in
materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by persons other than
repair personnel authorized by JHC, or which have been subject to misuse, abuse, accident or improper
installation.
JHC assumes no liability under the terms of this warranty as a consequence of such events.
Because of JHC.s high quality-control standards and rigorous testing, most of our customers never need
to use our repair service. If an JHC product is defective, it will be repaired or replaced at no charge during
the warranty period. For out-of-warranty repairs, you will be billed according to the cost of replacement
materials, service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU speed, JHC products
used, other hardware and software used, etc.) Note anything abnormal and list any onscreen messages
you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any helpful
information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandise authorization) number
from your dealer. This allows us to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement Order Card and a
photocopy proof of purchase date (such as your sales receipt) in a shippable container. A product
returned without proof of the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer.