Chapter 3 Testing
WiFi Troubleshooting
WiFi Advisor Wireless LAN Analyzer User’s Guide
Page 18
22073751, Rev. 002
December 2014
WiFi Troubleshooting
The single-ended troubleshooting test includes the following:
•
Quick, visually intuitive assessment of critical WiFi network factors reduces
troubleshooting time
•
Spectral insight within the same tool allows identification and isolation of
common, non-802.11 interferers
•
Expert recommendations helps minimize the time spent to effectively opti-
mize the network and reduces likelihood of repeat calls
The following procedure describes how to troubleshoot a single connection on a
network.This test is typically run if the service is not working properly.
To troubleshoot a single connection
1
Bring the iPad and WiFi Advisor to the location experiencing problems.
2
Open the app on the iPad.
3
Select Single-Ended Troubleshooting.
4
Choose which WiFi Advisor device to use for the test.
If you have previously used a WiFi Advisor device with this iPad, it appears in
the list of devices. If it does not appear, you may need to register the device
with the iPad and pair to it. See
“Connecting a WiFi Advisor for the first time”
“Registering and unregistering devices” on page 12
5
Select a result tab at the top: BSSID, Channel, or Spectral.
BSSID results
The BSSID results provide quick visibility into the wireless networks active in the
current environment in both the 2.4GHz and 5GHz WiFi bands. The BSSID results
report the RSSI per channel. A sample result is shown in
.
