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Common Fault & Solutions
Fault
symptom
Fault
cause
Solution
Opener doesn
’
t operate
1. Power supply
2. Broken door spring
1. Check the power point is live.
2. Disengage the opener and try to lift the door manually, if it feels heavy call a
professional Technician.
Opener doesn
’
t work,
LED displays
“
-
”
Travel limits not set
Learn
“
UP
”
and
“
DOWN
”
travel limits again (Pg8)
The door will open but
not close
Photo beam setting enabled with no
photo beams present or an obstruction
if photo beams are present.
Check photo beam settings are correct (Pg9)
If photo beams are installed, check for obstructions to the door travel.
Open and close action is
reversed
Reversed connection of the positive
and negative of motor wire to the
control board.
＊
Power off firstly, open the motor cover and reverse the positive and negative of
motor wire on the control board. Re-set the travel limits.
Door auto reverse to full
open before closing
completely
Safety reverse function. Obstruction or
door maintenance required
1. Check for any obstructions
2. Call a Professional Technician for maintenance
Transmitter doesn
’
t work
1. Flat battery
2. Antenna is loose or not well
extended
3. Signal interference
1. Replace battery
2. Extend the antenna on the opener
3. Eliminate signal interference (doorbell, baby monitor, alarm etc)
Can
’
t add new
transmitters
1. Memory is full
2. New transmitters are not compatible
with opener
1.
Press and hold
“CODE” button
for more than 8 seconds until the LED flashes
“C”
.
2. Use only genuine Jaytech transmitters
LED displays
“
C
”
, opener
does not work
1. Motor plug wire is loose
2. Control board is damaged
1. Re-insert motor plug wire
2. Call professional Technician
LED displays
“
H
”
, opener
does not work
1. Motor is damaged
1. Call professional Technician
LED displays
“
H
”
after
opener operates several
centimeters only
1. Hall element wire plug is loose
between hall element and control
board.
2. Hall element or control board is
damaged
1. Check the wire plug
2. Check the hall element
3. Replace control board
Note: Only qualified Technicians should attempt repairs
