Javelin J120i User Manual Download | Manualshive

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Appendix F Technical Support

If for any reason you require product technical support, please contact the distributor where you
purchased your equipment. If they cannot help you, or at their direction, contact NBS.

For support in Europe, Middle East,

For support in North and

Africa and Asia Pacific:

South America:

NBS TECHNOLOGIES

NBS TECHNOLOGIES

B1 MOORFIELD POINT

10925 BREN ROAD EAST

SLYFIELD INDUSTRIAL PARK

MINNEAPOLIS MN 55343

GUILDFORD

UNITED STATES OF AMERICA

SURREY GU1 1RU
UNITED KINGDOM

Tel: 1 800 565 9033 or

Tel: +44 (0)1483 563 200

+1 (952) 912 9423

Fax: +44 (0)1483 511 189

Fax: +1 (952( 912 9439V

Email: [email protected].

Email: [email protected]

Web: www.nbstech.com

HOW TO RETURN YOUR PRINTER

If you have purchased your printer from an NBS distributor, please first contact them on their return
procedures.

Alternatively, contact the appropriate NBS Technical support department (details above) for
instructions before shipping your printer.

Only complete goods in their original packaging with a valid Returned Materials Advice
(RMA) number clearly marked on the outside can be accepted for return to NBS.

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Summary of Contents for J120i

Page 1: ...User s manual J120i NBS Technologies December 2008 Rev E C R ...

Page 2: ...e contact your dealer 2 Open lid Open printer lid by pressing the cover release button on the top of your printer 3 Loading ribbon cartridge Peel protective wrapper from adhesive cleaning roller by gently pulling on the tape Insert the ribbon cartridge with the cleaning roller facing down so the gears on the ends of the rollers fit into the appropriate slots Close the printer lid and push down unt...

Page 3: ...d feeder cover is closed the card guide locking mechanism will automatically be released 5 Preparing card output hopper Raise the printer lid and rotate the hopper down Return hopper to its closed position when not in use Place the printer power switch in the ON position ribbon automatically synchronizes 6 Starting to print cards Install the Windows driver on your PC connect the interface cable an...

Page 4: ... software and setting driver options Connecting your printer Printing a test card 3 Printing a Card 17 Creating a sample card Printing a sample card 4 Cleaning 19 When to clean How to clean Cleaning the printhead 5 Troubleshooting 22 Print quality issues Ethernet connection and adapter 6 Technical Specifications 28 General Colour printing Bar code Cards Card dimensions Ribbon cartridges Interface ...

Page 5: ...ed mode To install Card SenseTM Setting up the printer driver Printing a single card Appendix C Connecting to a Network 36 Appendix D Accessories Supplies 37 Ribbons Cards Other consumables Accessories Appendix E Warranty Information 40 Printers Printheads Supplies Spare parts Appendix F Technical Support 41 How to return your printer Appendix G Declarations of Conformity 42 5 ...

Page 6: ...main functional features found on your J360i Printer 2 1 Introduction Thank you for choosing the Javelin J120i dual sided card printer This manual guides you to efficient start up and operation of your new card printer Printer Features The following shows the main functional features found on your printer 6 PRINTHEAD OUTPUT HOPPER RIBBON CARTRIDGE CARD FEEDER LID OPEN BUTTON CARD FEEDER COVER ...

Page 7: ...ront and a power connector power switch USB port and optional Ethernet connectors indicators at the rear 7 J120i USB PORT NETWORK STATUS ACTIVITY INDICATOR ETHERNET ADAPTER STATUS INDICATOR ETHERNET RESET BUTTON RECESSED ETHERNET CONNECTOR POWER SOCKET POWER SWITCH LCD PANEL CONTROL BUTTON REAR FRONT ...

Page 8: ...xed CLEANING PRINTER Fixed Warnings CLEAN PRINTER Fixed REMOVE RIBBON THEN CLOSE HEAD Scrolling INSERT FEEDER CLEANING CARD Scrolling REMOVE FEEDER CARD Scrolling PRESS BUTTON TO CONTINUE Scrolling FEED LONG CLEANING CARD IN EXIT Scrolling CLEANING PRINTER Scrolling INVALID MAGNETIC DATA encoding stops Scrolling REMOVE RIBBON Fixed Errors Printer will not operate OUT OF RIBBON Fixed MECHANICAL ERR...

Page 9: ...be operated while resting on its side or upside down Electric Shock Caution Limit AC power supplied to the printer to 110 230 volts 60 50 Hertz Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to an ea...

Page 10: ...urred during shipment If any damage is apparent file a claim with the shipper Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer Make sure the following items are included with your printer Drivers Ribbon cartridge Cleaning kit documentation CD Transformer Power USB cables Quick start guide If any items are missing please contact yo...

Page 11: ...er switch in the OFF 0 position Electrostatic discharge caution DO NOT TOUCH the printhead or the electronic components on the printhead Discharge of electrostatic charge from the human body or other surfaces can damage the printhead or other electronic components 2 Open printer lid by pressing the cover release button on the top of your printer 3 Peel protective wrapper from adhesive cleaning rol...

Page 12: ...nclosed container Ideally use cards as soon as possible If cards stick together carefully fan or shuffle them For cards with magnetic stripe refer to appendix A for loading instructions Load cards into card feeder as follows 1 Open card feeder cover 2 Slide card guide all the way to the right until it locks in place with an audible click 3 Remove wrapper from card stack 4 Place stack of up to 100 ...

Page 13: ...Card Output Hopper This item is used for collecting printed cards 1 Raise the printer lid and pull the hopper down 2 Return hopper to its closed position when not in use 13 HOPPER ...

Page 14: ...river Note If updating the printer driver from a previous version before installing the updated printer driver always update the firmware to the correct version first Then delete the existing version from your PC using the add remove program Installing the print driver To install the J120i printer driver automatically on all operating systems use the Javelin Install Wizard Note Ensure that you hav...

Page 15: ...label from the back of the printer 3 Ensure that the printer s power switch in the OFF O position 4 Insert the power supply plug into the power socket attach the power cord 120v or 230v to the power supply then plug the power cord in to a grounded electrical socket of the proper voltage and type 5 Attach USB cable to printer and computer Note If your printer has the optional Ethernet interface con...

Page 16: ...printer be connected to your computer or network but power must be applied 1 Set the printer s power switch on the back of the printer to the OFF O position 2 While pressing the printer s front panel button switch the printer ON 3 Hold the panel button until the LCD display panel reads PRINT TEST CARD 4 Release the panel button and the test card will print This is an example of the test card 16 ...

Page 17: ...steps below to print your first card using the Javelin branded True ColoursTM card printer ribbon cartridge and the Windows printer driver 1 Go to the Microsoft Word Software 2 If the J120i printer was not selected as the default printer go to file select printer and choose Javelin J120i card printer from the printer names list Close the print dialog box 3 Go to file page setup 4 Select the size t...

Page 18: ...e box Printer name Javelin J120i card printer Print to file Unchecked Page range All Number of copies 1 Collate Unchecked Print what Document Print All pages in range Pages per sheet 1 page Scale to paper size No scaling 2 Click the OK button 3 The printer will feed in a card and start printing The data download time will vary depending on the complexity of the card design and the processing speed...

Page 19: ...f these cards will clean and maintain important parts of your printer that cannot be reached including printhead the transport rollers and the magnetic encoder station optional feature When to Clean After approximately 1000 color cards have been printed the printer LCD will prompt CLEAN PRINTER or when print quality has been degraded How to Clean 1 Leave power on 2 Press and hold the control butto...

Page 20: ...card the message REMOVE LONG CLEANING CARD will display 9 Once the long cleaning card is no longer sensed by the exit card sensor the message INSERT FEEDER CLEANING CARD will display Open the feeder cover and insert the feeder cleaning card 10 When the feeder cleaning card has been sensed by the feeder card sensor the message CLOSE FEEDER COVER will display 11 When feeder cleaning is complete the ...

Page 21: ...the printhead Permanent damage to the print head will result 1 Place the printer power switch in the OFF 0 position 2 Open printer lid by pressing cover release button and open cover fully to reveal printhead mounted to inside of cover 3 Clean printhead by moving alcohol moistened swab tip side to side across printhead elements Only use moderate force 4 Allow two to three minutes for the printhead...

Page 22: ...s below Example 1 Small spots appear on the printed card with a non printed area or a different colour Possible Cause Contamination on the card surface Solutions Check that cards are stored in a dust free environment Use a different supply of cards Possible Cause Cleaning roller not installed Dust inside the printer and or dirty cleaning roller Solutions Perform a cleaning of the printer ref chapt...

Page 23: ...s Call your Javelin dealer or NBS customer service for printhead replacement information Example 3 Printing shows very pale or inconsistent results Possible Cause Ribbon cartridge have been stored improperly or is damaged Solution Change ribbon cartridge and print again Possible Cause Cards may not meet specifications Solution Use a different supply of cards Possible Cause Contrast and or intensit...

Page 24: ...not meet specifications Solution Use a different supply of cards Possible Cause Dust or embedded contamination inside the printer and or dirty cleaning roller Solution Clean the printhead Replace cleaning roller Example 5 No printing on the card Possible Cause Ribbon cartridge may not be installed in the printer Solution Check for ribbon cartridge in the printer Possible Cause Cards may not meet s...

Page 25: ...conds This indicates all the hardware is functioning properly and the Ethernet adapter has detected the presence of the network It does not mean the Ethernet adapter has an IP address or is attached to a printer queue 2 If the LED is rapidly flashing green 9 times sec the Ethernet adapter has not detected the presence of a network cable To solve the problem Verify that the network cable is appropr...

Page 26: ...d to the Ethernet adapter device is malfunctioning Turn the printer power off wait 10 seconds then turn the printer back on If the Ethernet adapter still fails the POST the Ethernet adapter has a hardware problem that can be fixed only by replacing or returning the unit Contact technical support for repair or replacement information 5 If the LED is alternately flashing red and green for longer tha...

Page 27: ...hed 3 If the LED is flashing green a 100Base link is established and network activity has been detected 4 If the LED is solid orange a 10Base link is established 5 If the LED is flashing orange a 10Base link was established and network activity has been detected Network activity detected by this LED does not mean the activity is data for the print server The activity is all activity on the network...

Page 28: ...hermal transfer printing 30 seconds per card full colour single sided YMCKO 35 seconds per card full colour dual sided YMCKOK 7 seconds per card monochrome printing 300 dpi 11 8 dots mm print resolution Bar Code Code 39 Code 128 B C with without check digit 2 of 5 2 of 5 interleaved UPC A EAN 8 EAN 13 PDF 417 2D bar code and other symbologies can be printed via Windows drivers Cards Types PVC PVC ...

Page 29: ...Card Dimensions ISO standard dimensions ISO standard dimensions for plain card for magnetic stripe card 29 ...

Page 30: ...uilt in Ethernet optional Printer Dimensions Width 201mm 7 9 Depth 328mm 12 9 Height 235mm 9 25 Weight 4 5kg 10lbs Electrical 110 240 Volts AC 50 60 Hz auto switching 8MB image memory standard FCC class B CE UL and CUL J110i or NRTL J110m approved Environmental Operating temperature 60 F to 86 F 15 C to 30 C Operating humidity 20 to 65 non condensing Storage temperature 23 F to 158 F 5 C to 70 C S...

Page 31: ...ly with ISO 7810 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO or LOCO encoding When loading cards with magnetic stripes into the card feeder please ...

Page 32: ...ield Separator Track Density Valid Characters of characters 1 210 BPI Alphanumeric 79 ASCII 20 95 2 75 BPI Numeric 40 ASCII 48 62 3 210 BPI Numeric 107 ASCII 48 62 Bits per inch Except the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO standard norms Note Refer to the card printer programmer...

Page 33: ...ard feed mode the printer will only accept cards through the front slot not from the card feeder To install Card SenseTM single card feed kit 1 Set printer to OFF 2 Open the lid and remove the ribbon cartridge Important Make sure the output hopper remains closed 3 Install the black roller from the single card feed kit into the blue tabs at the front of the printer HOLD ROLLER DOWN FIRMLY and SWITC...

Page 34: ...ape Discard the wrapper 6 Slide the card cleaning cartridge into the slots provided at the front of the printer An alignment tab is located on the left side of the card cleaning cartridge to ensure proper installation 7 Replace the ribbon cartridge 8 Close the printer lid and push down until you hear an audible click 34 CLEANING CARTRIDGE CLEANING ROLLER ...

Page 35: ...device settings tab 3 Select single feed properties 4 Select enable single feed support 5 Click the apply button Important You can disable single feed support and return to printing cards from the hopper You do not have to remove the components of the single card feed kit in order to operate in normal mode Printing a single card 1 Switch power on 2 Insert a single card into the slot at the front o...

Page 36: ...the network through the host computer External Print Server Jet Direct A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer Client computers connect to the print server over a network Internal Print Server Similar to an external print server except the print server is integrated into the printer This removes the need for a ...

Page 37: ... used in this printer RIBBONS INTELLIGENT JAVELIN TRUECOLOURSTM ENCODED RIBBONS Each cartridge includes a cleaning roller NBS part no 61133511 YMCKOi 200 cards 61133611 YMCKOKi 165 cards 61133111 Black 1000 cards 61133112 Blue 1000 cards 61133113 White 850 cards 61133114 Red 1000 cards 61133115 Green 1000 cards 61133116 Gold 1000 cards 61133117 Silver 1000 cards Note Y Yellow M Magenta C Cyan K Bl...

Page 38: ...y tags 92000700 Plain black cards 92000701 Plain silver cards 92000702 Plain gold cards 9104523 121 Plain white security cards with embedded security star opacity mark 9104523 122 Plain white security cards with lock key colourshift ink image PVC Composite 60 40 30 mil 0 76 mm 9104524 101 Plain white cards 9104524 103 Plain white cards with high coercivity magnetic stripe 9104524 120 Plain white s...

Page 39: ...ad J120i J110i J110m J100i 61100922 Cleaning kit Print engine cleaning cards 4 feeder cleaning cards 4 61100916 Cleaning swab kit 25 61152270 Hand applied laminate patches World Globe hologram ACCESSORIES 24050000 Single card feeder 39 ...

Page 40: ...in the user s manual has caused defects in the thermal printhead for which a warranty claim is made SUPPLIES These are warranted to be free from defect in material and workmanship provided the user has complied with storage handling and usage guidelines established for supplies used with NBS Javelin printers SPARE PARTS All parts maintenance kits options kits and accessories are warranted to be fr...

Page 41: ...CA SURREY GU1 1RU UNITED KINGDOM Tel 1 800 565 9033 or Tel 44 0 1483 563 200 1 952 912 9423 Fax 44 0 1483 511 189 Fax 1 952 912 9439V Email technical support nbstech com Email technical support nbstech com Web www nbstech com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an NBS distributor please first contact them on their return procedures Alternatively contact the appropria...

Page 42: ...eived including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio...

Page 43: ...uplicated in full or in part by any person without written approval from NBS While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification NBS reserves the right to make changes for the purpose of product improvement...

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