Example 2:
There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause: Ribbon cartridge is not correctly positioned.
Solutions:
Ensure that the ribbon is properly rolled onto the
ribbon cores of the cartridge and that there are
no wrinkles in the ribbon.
Replace ribbon cassette.
Possible Cause: Printhead is dirty.
Solutions:
Clean the printhead
Possible Cause: Printhead elements are damaged (e.g. scratched or burnt).
Solutions:
Call your Javelin dealer or NBS customer service for printhead replacement
information.
Example 3:
Printing shows very pale or inconsistent results.
Possible Cause: Ribbon cartridge have been stored improperly or is damaged.
Solution:
Change ribbon cartridge and print again.
Possible Cause: Cards may not meet specifications.
Solution:
Use a different supply of cards.
Possible Cause: Contrast and/or intensity may be set to values
which are too high.
Solution:
Adjust contrast and/or Intensity values in software.
Possible Cause: Dust or embedded contamination on elements of the printhead.
Solution:
Perform a cleaning of the printhead (Ref. Chapter 4).
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