5 Troubleshooting
This section offers solutions to potential problems you may experience with your printer.
Print Quality Issues
This section will help you resolve print quality problems The print quality is dependent on several
factors. The two most important factors that will increase your print quality are cleanliness and
card stock. To diagnose and fix print quality problems, follow the troubleshooting
procedures below:
Example 1
:
Small spots appear on the printed card with a non-printed area or a different
colour.
Possible Cause: Contamination on the card surface
Solutions:
Check that cards are stored in a
dust free environment.
Use a different supply of cards.
Possible Cause:Cleaning roller not installed.
Dust inside the printer
and/or dirty cleaning roller.
Solutions:
Perform a cleaning of the printer (ref. chapter 5).
Check that the protective cover was removed
from the ribbon cartridge cleaning roller
(ref. chapter 3).
If printing one card at a time, replace the
cleaning roller located at the front of the printer.
(ref. appendix B).
22
