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Appendix E Warranty Information
PRINTERS
NBS JAVELIN printers (excluding printhead) are warranted against defects in material or
workmanship. Proof of purchase or shipment date is required to validate the warranty. This warranty
is subject to normal usage and becomes void if the equipment is modified, improperly installed or
used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.
PRINTHEADS
The original printhead is covered by an unlimited number of passes warranty.
The warranty period begins on purchase date. To qualify for this warranty, the printhead must be
returned to NBS or to an authorised dealer. Customers are not required to purchase NBS supplies
(media and/or ribbons) for warranty qualification. However, if it is determined that the use of other
manufacturers' supplies has caused any defect in the printhead for which a warranty claim is made,
the user is responsible for all charges required to repair the defect. The warranty becomes void if the
printhead is physically worn or damaged; also if it is determined that failure to follow the preventive
maintenance schedule listed in the user's manual has caused defects in the thermal printhead for
which a warranty claim is made.
SUPPLIES
These are warranted to be free from defect in material and workmanship provided the user has
complied with storage, handling and usage guidelines established for supplies used with NBS Javelin
printers.
SPARE PARTS
All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in
material and workmanship. This warranty becomes void if the item is modified, improperly installed or
used, or damaged by accident or neglect.
Notes: Failure to exercise caution to protect the equipment from electrostatic discharge damage,
adverse temperature and humidity conditions or physical abuse, including, but not limited to, improper
packaging, shipping, service or repairs performed by personnel not authorised by NBS or an
authorised dealer may void the warranty. NBS or its authorised dealer will, at its option, repair or
replace the equipment or any parts which are determined to be defective within this warranty period,
and which are returned to NBS or its authorised dealer. NBS specifically disclaims the implied
warranties of merchantability and fitness for a particular purpose. For full warranty terms, including
the length of warranty period, please contact the Javelin dealer from whom you purchased your
printer.
