Jason International, Inc. •
501.771.4477
Page 22 of 24
Customer Service : 800.255.5766
Copyright © 2013 Jason International.
TROUBLE SHOOTING GUIdE
If you believe the unit to be within the warranty period, you must contact Jason Customer Service:
1-800-255-5766 with the bath’s Product and Serial numbers before work is started.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
WARNING: Always turn off power at the main electrical service panel when servicing the AirMasseur
®
bath.
airMasseur
®
Bath
syMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
Air bath system won’t operate.
a) No power to air bath unit.
b) Blower Motor is not plugged in.
c) Keypad disconnected.
a) Reset circuit breakers and check GFCI. Check fuses and
replace if bad.
b) Make sure plug is fully inserted into the outlet.
c) Check and reconnect if necessary.
Blower shut off by itself or before
time elapses.
a) Blower motor overheated and thermal
protection device deactivated motor
(possibly low voltage).
b) GFCI tripped.
a) Check that blower has sufficient ventilation and that the
intake into the blower is not blocked. Clear and allow
motor to cool down. (Check service & wire size.)
b) Refer to installer/dealer.
Circuit breaker trips repeatedly.
a) Defective breaker.
b) Short circuit between bath and blower
breaker box.
c) Other items are connected to the same
circuit.
a) Replace breaker.
b) Refer to installer/dealer.
c) Refer to installer/dealer.
Blower does not shut off.
a) Defective keypad or timer.
a) Refer to installer/dealer. Replace keypad or control.
Air bath does not function prop-
erly while in the pulse or wave
mode (Signature Edition).
a) Blower speed setting is set too low.
a) Change to a mid-range air speed setting before switching
over to wave or pulse modes.
Standard Edition Purge cycle
won’t operate.
a) Purge cycle was disabled.
a) Remove power to the bath, either by the circuit breaker or
by unplugging and replugging the blower from the supply
outlet.
LED Chromatherapy light will not
operate
a) Light bulb is loose in the socket
a) Access bulb and assure that it is properly installed
