7
The T2100 will respond with three beeps after a # sign or a program code that does not require a program item.
It will respond with one beep after it first answers and also after the program codes for recording voice messages
(10 and 11). If we include the T2100 response in the above example, the steps are as follows (T2100 response
is in
bold
):
Dial T2100
1 beep
2#
3 beeps
, 10
1 beep
“Help is needed...” 1 (message replays)
3 beeps
, 721#
3 beeps
,
5115551234#
3 beeps
, # Hang up
The T2100 is now programmed to dial a single number and play one voice message.
3.5 ADDITIONAL PROGRAMMING FUNCTIONS
The factory/default settings will probably be sufficient for most installations. This means that in most cases the
only programming you will be required to do is to record a voice message and to tell the T2100 what number(s) to
call when the “Push for Help” button is pressed. However, the T2100 has extensive capabilities that allow you to
customize the phone to specific installation conditions.
The next section describes all of the program codes that can be programmed into the T2100. Program codes
either activate or deactivate a feature or allow entry of a program item. Program items are the numbers or
messages to be programmed and are always followed by the # key to indicate completion. The following index of
program codes indicates with angle brackets (<>) when a program item is required.
3.6 INDEX OF PROGRAM CODES
10: Record first voice message.
The T2100 can store up to eighteen seconds of speech, which can be treated as a single long message or two
short ones (see commands 31 to 34, below). If the T2100 is programmed for either of the two message modes
(codes 32 and 34), each of their durations is limited to nine seconds. The process of recording a voice message
is very much like leaving a message on an answering machine, you speak after a beep. The difference is that
you can set the length of the message by entering “1” after you have spoken. If you don’t do this, the phone will
record for the full nine or eighteen seconds. After you enter the 1, the new message will replay for your review.
11: Record second voice message.
This code will record a message of up to nine seconds if you have first programmed one of the two message
settings (codes 32 and 34). If the single-message setting has been selected (default), you will hear a raucous
buzz when you enter the code “11”.
19: Transmit firmware name and version.
The name and version number of the firmware are encoded as DTMF digits and transmitted. For example,
version 1.0 of the T2100 firmware would transmit “2100*1*0”. This code is normally used for computer
installations.
20: Play back the first voice message.
This code allows you to review the voice message after programming to verify the message, just as you would
when verifying an outgoing message on an answering machine. You must be in the programming mode to enter
this code.
21: Play back the second voice message.
This code allows verification of the second voice message. However, if the single message setting has been
selected, you will hear a raucous buzz indicating no message is available for replay.
30: Select single message (heard by agent only).
The entire voice message will be used to store a single message of up to eighteen seconds in length.
31: Select single message (heard by both caller and agent) (factory/default setting).
The entire voice memory will be used to store a single message of up to eighteen seconds in length.
32: Select two messages (second message heard by agent only).
The voice memory is used to store two nine second messages. They alternate during a button-activated call, with
the first message being played to the agent and over the T2100 speaker, and the second message being played
only to the agent.
