11
80 “Voice Answer” is set. Enables call progress-monitoring capabilities.
82 Normal CPC detection is enabled.
89 (7) Maximum ringback tone silence time is set to seven seconds.
Note:
The speaker and microphone volumes are also set to factory default 10 (normal level).
If you wish to return the T2100 to the default settings after you have programmed the phone, you can simply
program a code 90. Previously recorded voice messages and programmed phone numbers will not be affected.
4.0 TROUBLESHOOTING GUIDE
Always visually check the phone for loose or shorted wires, physically damaged or missing components. The
phone will not work on a Digital phone line. It will only work on an Analog phone line or an Analog port from a
digital phone system.
Problem:
Phone would not turn ‘ON’.
Possible Cause:
• Check power supply voltage at the J2 three pin connector (normally 12-24VDC).
• Check polarity on the J2 power connector. The 2 outer pins are negative and the center pin is positive.
• Check phone line connection (phone line plugs into the J1 connector).
• Check phone line voltage (normal C.O. line 48-52VDC or 20-35VDC – internal systems).
• Check if unit is pulling down line voltage (you should read the same as the phone line voltage).
• Open the back-box of the unit, unplug the button connector and try shorting button connection at J10 pins. If the
unit turns ‘ON’, the button is bad.
Problem:
Phone dials incorrect number.
Possible Cause:
• Check number programmed into phone.
• Plug a phone in the same line as your phone and call the same number you are trying to program to see if you
can call out.
• Check to see if the phone is on a ring down line.
• Check to see if another auto dialer is on the line and remove it.
• Reprogram unit.
Problem:
No sound through speaker.
Possible Cause:
• Check speaker connection (speaker plugs into the J3 connector).
• Try calling into unit and speaking to person.
• Call into the phone and program the default code “90” that will reset the speaker volume.
Problem:
Noise on the line.
Possible Cause:
• Measure AC voltage on line, it should be zero.
• Try a spare pair of wires through phone cable.
• Check power supply at J2. It must be 12-24 volts isolated DC power supply.
Problem:
Phone dials out but has broken communication.
Possible Cause:
• Check mounting of unit.
• Call into the phone and program the default code “90” that will reset the speaker and microphone volume.
• Check to see if person answering call is using a headset. Headsets could cause problems.
