Page 3
Section 7. Troubleshooting
NOTE:
Turn off power to unit prior to attempting service or repair.
7.1 Problems and Corrective Action
Problem
Possible Cause
Corrective Action
Low or no chlorine.
Low
stabilizer
(cyanuric acid)
level in pool water.
Add stabilizer to maintain 50 - 75 PPM per pool
professional’s recommendations.
See
Section 4, Table 3, Stabilizer Chart
.
Insufficient operating hours of
the AquaPure unit.
Increase the AquaPure operating time per day. See
Section 5, Operating Instructions
.
CHLORINE PRODUCTION percentage set too low or
off at 00%.
Increase chlorine production by pressing the
Chlorine Production Rate Adjustment
button (arrow
button B). See
Section 5, Operating Instructions
.
Recent increases in weather temperature without
increasing the chlorine production of your unit.
Increase chlorine production by pressing the
Chlorine Production Rate Adjustment
button (arrow
button B). See
Section 5, Operating Instructions
.
Temporary loss of chlorine due to heavy organic load
- rain, leaves, fertilizer or heavy bather load (Recent
party!). Pets using pool.
Set “Boost” mode and allow to run for 24 hours.
Recheck. If still too low, Super Chlorinate with
outside source. (Take pool water sample to
Pool Professional). See
Section 5, Operating
Instructions
.
Low (Less than 2.5) gpl salt level in pool water.
Test salinity by pressing the Test Salinity button.
See
Section 4, Tables 1 and 2
.
High nitrate level.
Contact Pool Professional.
Metals present in pool water.
Contact Pool Professional.
New pool water. Not shocked properly upon startup.
Super Chlorinate Pool.
See
Section 5.4, Startup
.
Clogged or dirty cell.
Remove cell for inspection. Clean if necessary.
See
Section 6, User Maintenance Instructions
.
Problem
Possible Cause
Corrective Action
No display on LCD (
Screen is blank
)
.
No Power to Unit.
Check power. Turn on pump.
1. Defective automatic timer or pump switch.
2. Loose connection at automatic timer or pump
switch.
Loose ribbon cable between front and back PC board.
Check that ribbon cable is fully inserted into
connector.
Incorrectly wired. Unit not wired for 230 VAC.
Check that unit is correctly wired for 230 VAC and
connected to 230 VAC.
Loose or bad connection at white connector between
transformer and back PC board.
Check connector at white plug to insure proper
connection. If burnt connector contact authorized
service representative.
