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Section 7. Troubleshooting

NOTE:

  Turn off power to unit prior to attempting service or repair.

7.1  Problems and Corrective Action

Problem

Possible Cause

Corrective Action

Low or no chlorine.

Low 

stabilizer

 (cyanuric acid)

 

level in pool water.

Add stabilizer to maintain 50 - 75 PPM per pool 

professional’s recommendations.

 

See 

Section 4, Table 3, Stabilizer Chart

.

Insufficient operating hours of 

 

the AquaPure unit.

Increase the AquaPure operating time per day.  See 

Section 5, Operating Instructions

.

CHLORINE PRODUCTION percentage set too low or 

off at 00%.

Increase chlorine production by pressing the 
Chlorine Production Rate Adjustment

 

button (arrow 

button B).  See 

Section 5, Operating Instructions

.

Recent increases in weather temperature  without 

increasing the chlorine production of your unit.

Increase chlorine production by pressing the 
Chlorine Production Rate Adjustment

 

button (arrow 

button B).  See 

Section 5, Operating Instructions

.

Temporary loss of chlorine due to heavy organic load 

- rain, leaves, fertilizer or heavy bather load (Recent 

party!).  Pets using pool.

Set “Boost” mode and allow to run for 24 hours. 

Recheck. If still too low, Super Chlorinate with 

outside source.  (Take pool water sample to 

Pool Professional).  See 

Section 5, Operating 

Instructions

.

Low (Less than 2.5) gpl salt level in pool water.

Test salinity by pressing the Test Salinity button.  

See 

Section 4, Tables 1 and 2

.

High nitrate level.

Contact Pool Professional.

Metals present in pool water.

Contact Pool Professional.

New pool water.  Not shocked properly upon startup.

Super Chlorinate Pool.

 

See 

Section 5.4, Startup

.

Clogged or dirty cell.

Remove cell for inspection.  Clean if necessary.  

See 

Section 6, User Maintenance Instructions

.

Problem

Possible Cause

Corrective Action

No display on LCD (

Screen is blank

)

.

No Power to Unit.

Check power.  Turn on pump.  

 

1.  Defective automatic timer or pump switch.

 

2.  Loose connection at automatic timer or pump

 

     switch.

Loose ribbon cable between front and back PC board.

Check that ribbon cable is fully inserted into 

connector.

Incorrectly wired.  Unit not wired for 230 VAC.

Check that unit is correctly wired for 230 VAC and 

connected to 230 VAC.

Loose or bad connection at white connector between 

transformer and back PC board.

Check connector at white plug to insure proper 

connection. If burnt connector contact authorized 

service representative.

Summary of Contents for PureLink

Page 1: ...duct must be installed and serviced by a professional pool spa service technician The procedures in this manual must be followed exactly Failure to follow warning notices and instructions may result i...

Page 2: ......

Page 3: ...Water Conditions 19 4 6 Chlorine Testing 19 4 7 Salt NaCl sodium chloride 19 4 7 1 What Type of Salt to Use 19 4 7 2 How Much Salt to Use 20 4 7 3 How to Add Salt to the Pool 20 Section 5 Operating I...

Page 4: ...TECHNIQUE All electrical work must be performed by a licensed electrician and conform to all national state and local codes When installing and using this electrical equipment basic safety precautions...

Page 5: ...not use drugs or alcohol before or during the use of a spa or hot tub to avoid unconsciousness and possible drowning Pregnant or possibly pregnant women should consult a physician before using a spa...

Page 6: ...12 AWG 3 3mm In addition a second wire connector should be bonded with a no 8 AWG 4 115mm copper wire to any metal ladders water pipes or other metal within five 5 feet 1 52m of the tub SAVE THESE IN...

Page 7: ...from ORP Unit to ORP Interface Aux Board The PureLink Power Center and Cell Kit uses a process known as electrolysis to produce sodium hypochlorite liquid chlorine from a low concentration of salt ad...

Page 8: ...al Display LCD whenever the salinity button is pressed This eliminates the need for manual pool water salinity testing Pool Temperature is now available on all models by pressing the Temperature butto...

Page 9: ...RY 24 VAC SECONDARY VAC Primary Secondary A B PureLink Back PCB Ribbon Cable from Front PCB To PureLink Cell T est Switches 4 3 2 1 RED BLK YEL GRN AquaLinkRS ORP 24VAC Flow Salinity Sensor Ribbon Cab...

Page 10: ...C SECONDARY VAC Primary Secondary A B PureLink Back PCB Ribbon Cable from Front PCB To PureLink Cell T est Switches 4 3 2 1 RED BLK YEL GRN AquaLinkRS ORP 24VAC Flow Salinity Sensor Ribbon Cable to Ba...

Page 11: ...n the return line to the pool after downstream all the pool equipment such as the filter or heater The Cell and Sensor Tee fitting are designed to be plumbed into 2 PVC pipe Adapters can be used for s...

Page 12: ...quaLink RS is in Spa Mode and adjusts to 10 of the AquaLink RS output setting to ensure the spa is not over chlorinated Note The PureLink is powered from the LOAD SIDE of the pool circulation pump rel...

Page 13: ...View Detail A Detail B Detail C Preferred Not Preferred Hazardous Spa Bypassfor Spillover Pool Return Cell Sensors Heater Spa Return JANDY JANDY AquaLink RS PureLink Power Center Figure 6 Alternate P...

Page 14: ...the cell to operate without water flow through the cell which can create a HAZARDOUS condition Spa Return Sensors AquaPure Heater Pool Return Cell Mounted Vertically Figure 7 Hazardous Plumbing Confi...

Page 15: ...or more away from pool spa and five 5 feet off the ground All national state and local codes are applicable note For Canadian installations the Power Center must be at least three 3 meters 9 8 feet aw...

Page 16: ...s 7 Level the Power Center and tighten all screws ensuring that the Power Center is securely fastened to the mounting surface 8 Check source voltage All units are factory wired for 230 VAC In order to...

Page 17: ...ecommended position see Figure 12 Detail A Figures 3 and 4 Figures 5 and 6 and Figure 1 4 Locate a suitable section of pipe approximately 21 inches 533 mm long or follow the recommended plumbing diagr...

Page 18: ...full unions is 155 8 2 x 2 x 1 PVC Tee For a 2 pipe the cutout is 2 for the Tee For a 50 mm pipe the cutout is 77 mm for the Tee NOTE Total length of the PVC Tee is 4 Figure 12 Flow Temp Salinity Sens...

Page 19: ...lugged in Also check the AC wiring 14 Plug the ribbon cable attached to the front cover PC board into Printed Circuit Board mounted on the backplate see Figure 2 Now reattach the power center front co...

Page 20: ...3 by 0 85 m3 capacity 4 2 Determining Pool Size Gallons of Water in Your Pool Rectangular Pools Average length feet x average width feet x average depth feet x 7 5 gallon capacity Circular Pools Diame...

Page 21: ...re formed This ties up the Free Chlorine in your pool and does not allow the chlorine in your pool to disinfect Chloramines also cloud pool water and burn the eyes Super Chlorinate shock to remove Chl...

Page 22: ...to remove all Chloramines pH 7 2 7 8 USE MURIATIC ACID to lower pH and Soda Ash to raise pH Chlorine Stabilizer Cyanuric Acid 50 75 PPM Total Alkalinity 80 120 PPM Calcium Hardness 150 400 PPM Metals...

Page 23: ...pl may damage the power center High salt concentration above 6 0 gpl may cause corrosion damage to pool fixtures NOTE Should too much salt be inadvertently added to the pool see Section 7 Troubleshoot...

Page 24: ...00 lbs 102 kg 225 lbs 113 kg 250 lbs 125 kg 275 lbs 136 kg 300 lbs 147 kg 325 lbs 159 kg 350 lbs 170 kg 375 lbs 1 75 g L 48 kg 105 lbs 59 kg 130 lbs 68 kg 150 lbs 77 kg 170 lbs 86 kg 190 lbs 95 kg 210...

Page 25: ...kg 7 50 lbs 3 7 kg 8 25 lbs 4 kg 9 00 lbs 4 4 kg 9 75 lbs 4 8 kg 10 5 lbs 5 3 kg 11 75 lbs 40 PPM 1 3 kg 2 90 lbs 1 6 kg 3 50 lbs 1 8 kg 4 00 lbs 2 kg 4 60 lbs 2 4 kg 5 25 lbs 2 6 kg 5 80 lbs 2 9 kg...

Page 26: ...sh intermittently Boost can be used to set chlorine production to maximum 100 for 24 hours of operation After 24 hours of chlorinator run time chlorine production will return to previous setting To cl...

Page 27: ...long with the gpl grams per liter indicator when the Salinity button is depressed If a reading of HH appears the salinity is above 4 5 to 6 5 gpl depending on pool temperature and is too high to measu...

Page 28: ...eper volume setting The change will be stored in permanent memory If you do not wish to keep the change wait 5 seconds and the change screen will time out and return to normal operation without keepin...

Page 29: ...o pages 18 through 20 and adjust salt level Maintain the Recommended Salinity Level of 3 0 to 3 5 gpl If salinity is below 2 0 gpl the AquaPure will automatically turn the cell off until the salinity...

Page 30: ...Fall and Winter seasons Take pool water sample to Pool Professional once per month DON T List Do not get fertilizer in your pool Fertilizers contain nitrates which cause a high chlorine demand on pool...

Page 31: ...3 0 3 5 gpl for optimum performance of the AquaPure If additional salt is required follow the procedures and charts described in Section 4 If salt level does not rise after 24 hours see Section 7 Trou...

Page 32: ...EANING PROCESS go on to next step d Otherwise allow the cell to remain in the solution until the foaming has stopped However do not leave in acid for more than 1 2 hour Excessive Acid Washing will dam...

Page 33: ...p continuously or winterize pool by draining water from pump filter and all intake and return lines Remove the cell clean and store it Disconnect the Flow Temp Salinity Sensor from the power center th...

Page 34: ...oost mode and allow to run for 24 hours Recheck If still too low Super Chlorinate with outside source Take pool water sample to Pool Professional See Section 5 Operating Instructions Low Less than 2 5...

Page 35: ...in the AquaPure cell Remove cell for inspection Follow cleaning procedures See Section 6 4 Electrolytic Cell Cleaning Flow Temp Salinity Sensor not installed properly Ensure that the Flow Temp Salini...

Page 36: ...uit board Cycle Power Water temperature too low Winterize your pool See Section 6 6 Winterizing All the above have been checked and indicator light is still on Contact your authorized service represen...

Page 37: ...tive 171 Possible Backboard service condition Contact an authorized service representative 172 Flow Sensor service condition or flow sensor is unplugged Contact an authorized service representative 17...

Page 38: ...ressing C The change will be stored in permanent memory NOTE The Boost mode will normally be activated if the Boost button D is depressed for 10 seconds However if button D is held down an additional...

Page 39: ...ower Center Battery Cover PureLink Power Center Screws Bezel Cover Plate Screws Bezel Support Plate Screw Battery Cover 1 1 1 2 2 1 3 R0447300 Battery Door PureLink Power Center Screw Battery Cover 1...

Page 40: ...PVC 1 5 R0412600 Union Half Unthreaded 2 PVC 1 6 R0412700 Union O ring 2 1 7 R0412800 Spool Piece 2 PVC Unions Optional 1 Figure 21 Flow Sensor and Cable 9 3 PureLink Flow Sensor Replacement Parts Dwg...

Page 41: ...Page 41 Notes...

Page 42: ...Page 42 Notes...

Page 43: ...Page 43...

Page 44: ...imum and maximum specifications 7 Use of non factory authorized parts or accessories in conjunction with the product s 8 Chemical contamination of combustion air or improper use of sanitizing chemical...

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