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JAKSON & CO.
Situation E3
–Genset revalidation is completed at customer’s end where Genset not commissioned more than 18 months and below 24 months from date of GOEM
Invoice.
Or
Situation E4
–Genset revalidation is completed at customer’s end where Genset not commissioned more than 24 months from date of GOEM Invoice.
After Revalidation Warranty Period are as below:
For Situation E1 & E2
–Standard warranty is applicable i.e. 24 months from the date of commissioning or 5000 normal operating hours.
Situation E3
-KOEL Warranty will be on the basis of prior approval of VP –Marketing Sale & Service.
Situation E4
–KOEL Standard Warranty is not applicable.
Annexure G (At Customer End)
Responsibilities of Stake Holders
GOEM / KGD:
·
GOEM/ KGD should inform the revalidation policy in detail to the end customer where they feel (more than 6 months) the engine or genset may require revalidation
at customer end.
·
GOEM/KGD should send reminders in writing to end customer on revalidation requirement whenever the date of commissioning of Genset is going beyond 6 month
from the date of GOEM invoice.
·
GOEM / KGD should ensure completion of revalidation process prior to commissioning.
·
GOEM / KGD should ensure not to carry out PRF without revalidation.
·
GOEM / KGD are expected to contact KOEL Help desk /nearest service dealer for raising “Revalidation request” in pulse along with engine details
(Application code, ESN etc.)
·
To ensure smooth execution of activities and Commercial Settlement between customer and KOEL Service dealer.
·
Ownership transfer / PRF to be carried out in Pulse in the name of end customer after completion of revalidation.
·
Collection of Revalidation Certificate from service dealer.
·
GOEM to initiate approval process providing all necessary details of delay in commissioning to VP – Marketing Sale & Service.
Service Dealer:
·
To contact End Customer within 24 hours from the time of revalidation request generated in Pulse.
·
Completion of revalidation activity as per KOEL Policy.
·
The replacement of the parts will purely be restricted to the most desired one & the labour cost charged towards revalidation activity must be as per KOEL
recommendation.
·
The Customer should be well educated on warranty policy, CSP schedule, operation and maintenance practices, safety tips etc.
during the Revalidation activity.
·
Ensuring minimum down time of Genset through adequate availability of parts, trained personnel, recommended tools, communication facility and mobility.
·
After completion of revalidation activity handing over revalidation certificate to GOEM/ KGD/ End Customer.
·
Revalidation activity service request completion in pulse.
·
Warranty Extension of concerned asset after completion of revalidation activity through KOEL HO (Warranty Department).
Customer:
·
The genset should be kept under a covered area in order to protect from rain water, dusty environment prior to the commissioning. At the same time enough care
should be taken in order to minimize the damage / deterioration of Genset components.
·
If customer wants to store engine /idle for more than 6 month or above, he/she must carry out preservation process as recommended by KOEL. The preservation of
engine services can be availed through KOEL Authorized Service Dealers.
·
If GOEM / KGD has informed customer in writing the revalidation policy then customer is equally responsible to call or remind before commissioning, whenever the
date of commissioning of Genset is going beyond 6 month from the date of GOEM invoice.
Annexure I
(Revalidation Certificate on KOEL SD Letter head )
Date: ___________
To whomsoever it may concern
This is to certify that Genset revalidation completed for Application Code / ESN:
____________________________________________ as per KOEL revalidation guidelines.
GOEM Name: _____________________
GOEM Plant Location:____________________
Revalidation Date: _________________
Instance ID:___________________
Revalidation Location:
!
At Customer Site
!
Customer Ware House
End Customer Address & Site Location :____________________
Kindly submit this certificate during PRF registration for warranty activation. KOEL SD Manager,
Name & Signature
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