21
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSES
SOLUTION
Low heat or low flame when
valve turned to high.
For propane
– improper lighting
procedure.
Ensure lighting procedure is
followed carefully. All gas grill
valves must be in the off position
when the tank valve is turned on.
Turn tank on for all pressure to
equalize.
See
lighting
instructions.
For natural gas
– undersized
supply line.
Pipe must be sized according to
installation code.
For both gases
– improper pre-
heating.
Pre-heat grill with all main
burners on high for 6-10 minutes.
Excessive flare-ups or
uneven heat.
Flame
tamers
installed
incorrectly.
Ensure flame tamers are located
on pins in front and rear of
firebox and inline with burners.
Improper pre-heating.
Pre-heat grill with all main
burners on high for 10-15
minutes.
Excessive food waste on sear
plates and in drip pan.
Clean flame tamers and drip pan
regularly. Do not line pan with
aluminum foil.
Burners
burn
with
yellow
flame, accompanied by smell
of gas.
Possible spider web or other
debris.
Thoroughly clean burner by
removing. See maintenance
instructions.
Rear burner will not light with
igniter but will light with
match.
Dead battery in igniter
Change battery by turning igniter
cover
clockwise
to
remove.
Install one AA battery. Install the
battery in the correct direction.
Loose electrode wire.
Check electrode wire is firmly
pushed onto the terminal on the
back of the igniter.
Improper gap at electrode tip.
Ensure the gaps between the
electrode ends is
between 1/8”
and 3/16”. The gap can be
adjusted by carefully bending
one of the spark electrode tips
with a pair of needle nose pliers.
Humming Regulator.
Normal occurrence on hot days.
This is not a defect. It is caused
by internal vibrations in the
regulator and does not affect the
performance or safety of the gas
grill.
