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C

HAPTER

8

Troubleshooting

This section provides guidance for interpreting the operational status of your XGS12 unit, and troubleshooting issues
that may arise.

If you need assistance, contact Ixia Technical Support using the contact information provided in

In this section:

LED Indicators

IP Addressing Issues

Troubleshooting Licensing Issues

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Summary of Contents for XGS12

Page 1: ...XGS12 Chassis Platform Release 9 10 Assembly Guide Document version 202008071545 05 30...

Page 2: ...ily provided to the public Accordingly Keysight provides the Software to U S government customers under its standard commercial license which is embodied in its End User License Agreement EULA a copy...

Page 3: ...notice denotes a hazardous situation that if not avoided could result in minor or moderate injury A WARNING notice denotes a hazardous situation that if not avoided could result in death or serious i...

Page 4: ...0 4939 6410 support ixiacom com Australia 61 742434942 support ixiacom com EMEA Support 40 21 301 5699 support emea ixiacom com Greater China Region 400 898 0598 support china ixiacom com Hong Kong 85...

Page 5: ...d an account Click Accounts Other accounts Add an account Tap Accounts Other accounts Add an account To open the document in Outline view select View Outline To open the document in Outline view click...

Page 6: ...t the Chassis 7 Remove and Insert Processor Module 9 Remove and Insert Power Supply Module 10 Remove and Insert Fan Module 12 Chapter 4 Log on to XGS12 Chassis 13 Chapter 5 XGS12 SD Configuration 15 C...

Page 7: ...Start a Windows Remote Desktop Connection 23 Chapter 8 Troubleshooting 24 LED Indicators 25 IP Addressing Issues 26 Troubleshooting Licensing Issues 27 INDEX 28 vii...

Page 8: ...tant points in the main text Important Indicates information that is essential to the completion of a task Tip Provides supplemental suggestions for applying techniques and procedures to accomplish a...

Page 9: ...d as separate paragraphs and user defined program elements within text l Text file content or examples such as lines of text from an ini file Textual conventions The following table describes the typo...

Page 10: ...he Xcellon load modules It is a 12 slot chassis with high speed backplane 160 Gbps between each adjacent two cards designed for aggregation across load modules XGS12 supports both IxLoad and BreakingP...

Page 11: ...Chapter 1 Introduction 2...

Page 12: ...hassis Power Supply Module l Chassis Processor Module The Processor Module is plugged into the front of the chassis in slot 0 The power supplies and fans are accessible from the rear of the chassis Ea...

Page 13: ...This page intentionally left blank 4...

Page 14: ...ing all of the other bolts l Secure the chassis to rack face with all six bolts Fully depress power supply clamps when installing power supply module l Secure the power supply module thumb bolt when i...

Page 15: ...or to chassis operation l Operator intervention may be required to power cycle the XGS12 chassis or restart a software program in the event the XGS12 chassis operation is upset or stopped by electrost...

Page 16: ...d keep it aside 5 Remove the plastic wrapping 6 Insert the lowermost screws on the rack 7 Slide the chassis into the rack so that the lower screw notches of the chassis rests on the screws on the rack...

Page 17: ...The chassis windows wallpaper is not displayed So the credentials are required to log on l The chassis is CE marked and ULTM certified when using the 200 240 VAC power cords supplied with the chassis...

Page 18: ...nfasten the screws 2 Pinch the clips and then pull outwards Removing processor module To insert the processor module 1 Slide the module into the slot 2 Pinch on the clips and push them in 3 Fasten the...

Page 19: ...e power clamp handles 3 Hold the two handles provided on the power supply module and pull them To remove the individual power supplies 1 Hold the handle on the power supply 2 Pull the clip inwards and...

Page 20: ...r clamp handles in to lock the busbars in place 4 Tighten the thumbscrew at the upper left corner of the power supply module 5 Replace the rear cover and fasten it with the screws Chapter 3 Install XG...

Page 21: ...Chassis Back View image To remove the fan module 1 Unfasten the four screws that are present on the edges of the fan module 2 Pull the module outwards To install the fan module 1 Push the rubber grom...

Page 22: ...Windows 7 and Windows 10 remote desktop session is ixia and the password is the CPU module serial number found on the sticker located in front of the CPU module Note The chassis windows wallpaper is...

Page 23: ...This page intentionally left blank 14...

Page 24: ...CHAPTER 5 XGS12 SD Configuration This section describes the tasks needed to configure the XGS12 SD chassis In this section Connecting the XGS12 SD Processor module 16 Initial Configuration XGS12 SD 17...

Page 25: ...sor module To connect the module you need to do the following 1 Insert and remove the Processor Module 2 Connect the RJ45 management port 4 as the designated management port to your lab management swi...

Page 26: ...e you log on to the chassis change the IP address Note 10 0 x x 16 is the default internal port address This can be changed from IxExplorer Chassis Properties Change IP Address To change the IP addres...

Page 27: ...ties Select Internet Protocol Version 4 TCP IPv4 5 Select Properties and then select the Use the following IP address option 6 Enter the IP address subnet mask and default gateway Chapter 5 XGS12 SD C...

Page 28: ...CHAPTER 6 Ixia Test Applications Support This section provides the details of the Ixia Test Applications supported by XGS12 chassis platform In this section Ixia Applications support for XGS12 SD 20...

Page 29: ...d be used IxNetwork To start IxNetwork and assign ports from an XGS12 SD chassis do the following 1 Log on to an application server or workstation that has the IxNetwork application installed 2 Start...

Page 30: ...xia compatibility matrix https support ixiacom com support overview product support product compatibility matrix to determine the correct Ixia software application versions that are validated for inte...

Page 31: ...Common Administrative Tasks This topic describes for reference some of the common tasks that system administrators will perform on the XGS12 system In this section Start a Windows Remote Desktop Conn...

Page 32: ...IP address 2 From the management workstation start a Remote Desktop Connection session with the chassis using the IP address that was returned by the ping command In the Windows Security window provi...

Page 33: ...perational status of your XGS12 unit and troubleshooting issues that may arise If you need assistance contact Ixia Technical Support using the contact information provided in Contact Us In this sectio...

Page 34: ...minated when you have taken ownership of the load module If you run traffic from IxExplorer without taking port ownership the In Use light is not illuminated CPU Slot LED Definitions The specification...

Page 35: ...hat service unless you choose to assign static IP addresses instead When assigning static IP addresses you must observe the following requirements l The two management IP addresses must be in the same...

Page 36: ...Licensing An IxOS license is required to run both BreakingPoint and IxLoad l License invalidation Time discrepancies between the network and theXGS12 system will invalidate the installed licenses To...

Page 37: ...guration XGS2 SD 17 IP addressing issues 26 ixia applications support for XGS2 SD 20 K keyboard interactions v L LED indicators 25 M mouse interactions v R Remote Desktop Connection starting 23 T touc...

Page 38: ...Ixia a Keysight Business 26601 West Agoura Road Calabasas California 91302 Keysight Technologies 2020...

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