9
Supervisor Log-In
Allows the Supervisor to receive Help calls and
Emergency Help calls.
• Press the Speaker button [
SPKR
]
• Press the Supervisor Log button [
S. LOG
]
The Supervisor Log button [
S. LOG
] will flash red
and display will read “Enter ID#.”
• Dial Supervisor ID Code [ ][ ]
Supervisor Log button [
S. LOG
] lamp is solid red.
Supervisor All Group Log-In
• Press the Speaker button [
SPKR
]
• Press the Supervisor Log button [
S. LOG
]
The Supervisor Log button [
S. LOG
] will flash red
and display will read “Enter ID#.”
• Press
• Dial Supervisor ID Code [ ][ ]
Supervisor Log button [
S. LOG
] lamp is solid red.
Simultaneous Supervisor / Agent Log-In
While logged in as an Agent:
Follow the Supervisor Log-In instructions above
or
While logged in as a Supervisor:
• Follow the Agent Log-In instructions on page 5
Supervisor Log-Out:
• Press the Speaker button [
SPKR
]
• Press the Supervisor Log button [
S. LOG
]
The lamp will turn off.
• Press the Speaker button [
SPKR
]
Message Recording
Allows the ACD Supervisor to change the recorded
messages in the Call Sequence Table.
SUPERVISOR FEATURES
Emergency Help Calls
Records the conversation and notifies the
Supervisor that assistance is needed.
•
Press the Emergency Recording button [
EMG
REC
]. The Emergency Recording button will flash
red indicating that the paging port is available and
the Supervisor will be notified that assistance is
required.
If a paging port is not available this feature will not
operate and there will be no lamp indication.
Important:
Use of this feature may be prohibited by
state law.
10
To Record a Message
• Lift the receiver
• Press the Message Recording button [
A. REC
]
• The Message Record button [
A. REC
] will flash
red and the display will read “Record Class.”
• Dial a number [
1-30
] for the new message
•
Record the message by speaking into the
receiver
• Dial
to end the recording
• Hang up
To Erase the Message
• Lift the receiver
• Press the Message Recording button [
A. REC
]
The Message Record button [
A. REC
] will flash
red and the display will read “Record Class.”
• Dial
The display will read “Clear Class.”
• Dial the number [
1-30
] of the message to be
erased
• Hang up
To Erase all Messages
• Lift the receiver
• Press the Message Recording button [
A. REC
]
The Message Record button [
A. REC
] will flash
red and the display will read “Record Class.”
• Dial
• Hang up
To Listen to a Message
• Lift the receiver
• Press the Message Recording button [
A. REC
]
The Message Record button [
A. REC
] will flash
red and the display will read “Record Class.”
• Dial
The display will read “Replay Class.”
• Dial the message number [1-30] of the message
to be played
• Hang up
To Listen to All Messages
• Lift the receiver
• Press the Message Recording button [
A.REC
]
The Message Record button [
A.REC
] will flash
red and the display will read “Record Class.”
• Dial
• Hang up
Call Monitoring
This feature allows the Supervisor to silently listen
to an Agent’s conversation.
• Lift the receiver
• Dial the Agent’s extension number
When you hear the busy signal:
• Press the Monitor button [
MONITOR
]
or
• Press the Agent button [
AGTnnnn
]
The display will read:
MONITOR ACD GROUP
AGENT
