background image

Making an Intercom Call 

Lift the receiver and wait for dial tone 
Dial an extension number 

or

 

If your phone has a [

DIRECT STATION SELEC-

TION

] button assigned for the extension 

Lift the receiver and wait for dial tone 
Press the assigned extension button 

 

Receiving a Call From Another Extension 

When you hear the intercom call signal - either the 
caller’s voice or intercom ringing tone 
Pick up the receiver, and the call is connected 

or             

 

Speak into the microphone without lifting the re-
ceiver 

 

Making an Intercom Group Call 

Dial the Intercom Group access number when you 
hear the Intercom Dial Tone 

 

Putting a Call On Hold 

When speaking on an outside line 
Press the [

HOLD/DND

] button  

The active outside line button lamp flashes green on 
your phone and red at other extensions. 
If the call is not picked up, the call will 

not 

ring again 

at 

your phone. 

 

Picking Up a Call On Hold 

Press the key with either the green or the red flash-
ing lamp to pick up the call being held on that line 

 

Transferring a Call to Another Extension 

When speaking on an outside line 
Press the [

TRAN

] button.  You will hear a dial tone 

Dial an extension number 

or 

 

Press an extension button (if assigned) 
Announce the call when the extension answers 
Hang up 
Full / Half-Duplex Toggle 
You can now toggle from half to full-duplex speaker-
phone modes 
Lift receiver 
Press [

Speaker Duplex

]  

or

 

Press [

FEAT

] button and dial 

+

 (Full-Duplex)

 

Press [

FEAT

] button and dial 

+

+

 (Half-Duplex) 

 

911 Support 

At default, your Iwatsu system is programmed to 
automatically contact your local Public Safety An-
swering Point  (PSAP) when 911 is dialed. En-
hanced 911 Service ensures that when 911 is dialed 
from a system extension, information that allows the 
PSAP to identify the caller’s location in a building is 
sent to the PSAP along with the call. Check with 
your system installer or Authorized Iwatsu Distribu-
tor to make sure your system is programmed for 
Enhanced 911 Service. 

Call Park 

Park a call so that it can be reached from another 
extension.  

 

Putting a call in Call Park

 

When speaking on an outside line: 

Press the [

PARK

] button  

You will hear confirmation tone and the [

PARK

button will flash green 

If the call is not picked up, it will return to your 
phone.

 

 
Picking up a call in Call Park

 

From the extension that parked the call: 

Lift receiver 

Press flashing [

PARK

] button  

 

From another extension: 

Lift receiver 

Press [

PARK PICK-UP

Dial extension number where the call is parked to 
pick-up the call 

 

Transfer to Park 

You can transfer a call to another user’s individual 
park on their telephone. The call can then be picked 
up remotely from another telephone. The call can 
also be picked up from the telephone where it is 
parked.  

 

Transferring  a call to another user’s individual 
park 

When speaking on an outside line: 

Press [

TRAN

] + [

PARK

]  

Dial the number of the extension where the call is  
to be parked, or press the extension button (if 
assigned) 

When you hear confirmation tone, hang up  

The [

PARK

] key on the user’s phone will be lit 

If desired, use the paging system to inform the 
user of the call parked on their telephone 

 

 

Picking up a call parked on your individual park 

from your telephone 

Lift the receiver (handset) 

Press [

PARK

]  

 

Picking up a call parked on your individual park 

from another telephone 

Lift the receiver (handset) 

Press [

PARK

]  

Dial the number of the extension where the call is 
parked, or press the extension button (if as-
signed) 

or

 

Summary of Contents for Icon IX-12IPKTD

Page 1: ...Printed in USA December 2005 Part Number 108645 1 800 974 5070 www iwatsu com Iwatsu America Inc 8001 Jetstar Drive Irving TX 75063...

Page 2: ...hone to another extension FEAT Feature This button is used to access many Iwatsu system features Note The Echo Cancellation DSP technology used in the IX 12KTD S 3 speakerphone was developed by NTT 2...

Page 3: ...ed 911 Service ensures that when 911 is dialed from a system extension information that allows the PSAP to identify the caller s location in a building is sent to the PSAP along with the call Check wi...

Page 4: ...Enter ID Dial your Agent ID Code The Log button LOG lamp is solid red Immediately after Log in the phone is in the Not Available mode 6 To Log in to Multiple ACD Groups Press the Speaker button SPKR...

Page 5: ...Press the desired Qualify button QUALIFYnnn To enter multiple codes repeat the procedure 8 Forced Qualify Note This feature only works when Automatic Wrap up is programmed A code may not be entered d...

Page 6: ...nd there will be no lamp indication Important Use of this feature may be prohibited by state law 10 To Record a Message Lift the receiver Press the Message Recording button A REC The Message Record bu...

Page 7: ...ide ICM or ACD call Press You can now speak without the caller hearing To Return to Monitoring While Station Coaching an outside ICM or ACD call Press You are now monitoring the conversation but can n...

Page 8: ...8 Help Call Answering 12 I INTRODUCTION 1 Intercom Group Call 3 L Last Number Redial 5 Log In Agent 5 Log Out Agent 6 Log In Supervisor 9 M Making an Outgoing Call 2 Making an Intercom Call 3 Message...

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