13
Symbols
Keys .................................................................1
911 Support .....................................................3
A
AGENT FEATURES ..........................................5
ACD Group Night Service .................................12
B
BASIC FEATURES ...........................................2
Barge-In .............................................................11
C
Call Park/Swap ..................................................8
Call Park ............................................................4
Call Queue Display ............................................5
Call Monitoring ..................................................10
Call Sequence Table Number Change ..............12
Call On Hold ......................................................3
E
Emergency Help Calls .......................................9
Emergency Help Call (Answering) ....................12
H
Headset Usage ..................................................8
Help .................................................................8
Help Call (Answering) ........................................12
I
INTRODUCTION ...............................................1
Intercom Group Call ..........................................3
L
Last Number Redial ...........................................5
Log-In (Agent) ...................................................5
Log-Out (Agent) .................................................6
Log-In (Supervisor) ............................................9
M
Making an Outgoing Call ...................................2
Making an Intercom Call ....................................3
Message Recording (Supervisor) ......................9
INDEX
14
N
Not Available .................................................. 6
Q
Qualifier Code Entry ....................................... 7
Queue Indication ............................................ 8
R
Receiving an Incoming Call ............................ 2
Receiving a Call From Another Extension ...... 3
S
Save Dialed Number ...................................... 5
SUPERVISOR FEATURES ............................ 9
Station Coaching ............................................ 11
T
Transferring a Call to Another Extension ........ 3
Transfer to Park .............................................. 4
W
Wrap-Up ......................................................... 7
NOTES:
