INTRODUCTION
1
3 Menu Buttons
IX-12IPKTD
IX-12IPKTD-E
Indicator LED
(Red / Green)
4-Line Backlit LCD
IX-12IPKTD
IX-12IPKTD-E
Up / Down
Scroll Keys
8 Function Keys
with Red LEDs
12 Multipurpose
Keys with
Red / Green LEDs
Key Expansion
Location
IX-12ELK-3
Mute Key with
Red LED
Ringer Volume
Control
Handset / Headset
Volume Control
Hold / DND with
Red LED
Speaker Volume
Control
Feature Key with
Red LED
Transfer Key with
Red LED
Speaker Key with
Red LED
3 Menu Buttons
IX-12IPKTD
IX-12IPKTD-E
Indicator LED
(Red / Green)
4-Line Backlit LCD
IX-12IPKTD
IX-12IPKTD-E
Up / Down
Scroll Keys
8 Function Keys
with Red LEDs
12 Multipurpose
Keys with
Red / Green LEDs
Key Expansion
Location
IX-12ELK-3
Mute Key with
Red LED
Ringer Volume
Control
Handset / Headset
Volume Control
Hold / DND with
Red LED
Speaker Volume
Control
Feature Key with
Red LED
Transfer Key with
Red LED
Speaker Key with
Red LED
Handset Cord
IX-HSCD-16
This guide describes basic Automatic Call
Distribution (ACD) features and operations for
Iwatsu telephones for the ACD System.
Only Iwatsu qualified personnel are authorized to
install any component of an Iwatsu system. Should
you require service, please contact your authorized
Iwatsu Distributor.
Multipurpose Keys -
These keys can be
programmed for specific functions, including outside
line access, individual extension selection and one-
touch feature operation.
Key Lamps -
These lamps light up or flash when
someone is using the line or feature corresponding
to that key.
•
Green lamp
— Indicates that you are using that
line/feature.
•
Red lamp
— Indicates that someone else is
using that line/feature.
SPKR (Speaker) -
This button allows you to dial
and receive outside or internal calls and converse
without lifting the receiver while using the hands-
free operation feature.
TRAN (Transfer) -
This button allows you to
transfer a call from your phone to another
extension.
FEAT (Feature) -
This button is used to access
many Iwatsu system features.
Note:
The Echo Cancellation DSP technology used
in the IX-12KTD/S-3 speakerphone was developed
by NTT.
2
HOLD/DND (Hold/Do Not Disturb) -
This key
is used to put a call on Hold or to set the Do Not
Disturb function and prevent any calls from getting
through or ringing at your extension.
When an Agent is logged-in, DND prevents only
non-ACD calls from ringing. Not Available must be
used to prevent ACD calls from ringing.
Handset Volume Control -
The handset
volume control key allows you to adjust the
handset volume to one of three levels. Pressing
the button will toggle between the three volume
levels.
Speaker Volume Control -
The speaker
volume control key allows you to adjust the
volume control of the speaker when using
the speakerphone. Pressing the [+] key raises the
volume to one of nine settings. Pressing the [-]
will
decrease the volume.
Ringer Volume Control -
Pressing the
ringer volume control button allows you to
adjust the ringer volume to one of four levels.
[Mute] Key -
When talking using the hand-
set, pressing the [
Mute
] key mutes the hand-
set transmitter. If using the speakerphone,
pressing the [
Mute
] key mutes the station micro-
phone. When using the headset jack, the [
Mute
]
key mutes the transmitter on the headset.
ICM -
The intercom system is the internal network
used to communicate between the telephone exten-
sions in your Iwatsu system. Pressing the [
ICM
]
button connects you to an intercom line for conver-
sation with other extensions.
Making an Outgoing Call
•
Lift the receiver
•
Press an outside line button. You will hear a dial
tone.
•
Dial telephone number
Make a dialing mistake?
• Press the [
FLASH
] button to get new dial tone
• Dial again
Receiving an Incoming Call
When your phone rings and lamp flashes:
•
Lift the receiver to connect the call
If your phone does not connect you to the call
automatically
When your phone rings and lamp flashes:
•
Lift the receiver
•
Press the button with the flashing lamp to connect
the call
BASIC FEATURES
