Receiving an Incoming Call
When your telephone rings, lamp flashes:
Lift the receiver to connect the call.
If you are not connected to the call automatically
When your telephone rings, lamp flashes:
Lift the receiver.
Press the button with the flashing lamp to connect
the call.
Transferring a Call to Another Extension
When speaking on an outside line:
Press the Transfer button [TRAN].
After you hear dial tone:
Dial an extension number,
or
Press an extension button (if assigned).
Hang up.
Putting a Call on Hold
When speaking on an outside line:
Press the Hold button [HOLD/DND].
The Outside Line button lamp flashes green.
If the call remains on hold for a specified time the
call will ring at your telephone.
Picking Up a Call on Hold
Press the Outside Line button with the green
flashing lamp to pick up the call.
Call Park
Put or “park” a call where it can be picked up at
another extension. (ACD Calls may not be picked
up at another extension.)
Putting a Call in Call Park
When speaking on an outside line:
Press the Park button [PARK].
You will hear a confirmation tone and the Park
button will flash green. If the call remains on park
for a specified time the call will ring at your
telephone.
Picking Up a Call in Call Park
From the extension that parked the call:
Lift the receiver.
Press the flashing Park button [PARK] to connect
with the call.
From another extension:
Lift the receiver.
Press the Park Pick Up button [PICK UP].
Dial the extension number where call is parked to
connect with the call.
Using a Headset
Make sure the Headset button [HEAD] lamp is on. If
not, press the Headset button [HEAD].
To Answer an Incoming ACD Call with Manual
Connection
Press the Answer button [AGT ANS],
or
Press the button representing the new call.
To Answer a Call with Automatic Connection
When the call stops ringing it is automatically
connected.
To Hang Up
Press the Release button [RLS].
To Transfer a Call
Press the Transfer button [TRAN].
After you hear dial tone:
Dial an extension number.
Press the Connect button [CNCT].
Help
Alerts the Supervisor that their help is required.
Press the Help button [HELP].
The Help button will flash red. When the Supervisor
responds, the button will be red and the Supervisor
will be in the Call Monitoring state. If the Supervisor
does not respond, the lamp will go off after a
specified period of time.
Emergenc y Recording
Records the conversation and notifies the Supervisor
that assistance is needed.
Press the Emergency Recording button [EMG
REC]. The Emergency Recording button will flash
red indicating that the paging port is available and
the Supervisor will be notified that assistance is
required.
If a paging port is not available this feature
will not operate and there will be no lamp
indication.
SUPERVISOR FEATURES
Supervisor Log-In
Allows the Supervisor to receive Help calls and
Emergency Recording calls.
Press the Speaker button [SPKR].
Press the Supervisor Log button [S. LOG].
The Supervisor Log button [S. LOG] will flash red
and display will read “Enter ID#.”
Dial Supervisor ID Code [ ][ ].
Supervisor Log button [S. LOG] lamp is solid red.
