INTRODUCTION
This guide describes basic features and operations
for the ADIX Digital Multi-line Telephones in the ADIX
ACD System.
Multi-Purpose Buttons
- Can be programmed for a
specific function such as outside lines, individual
extensions, or one-touch feature operation.
Button Lamps
- Light up or flash when someone is
using the line or feature corresponding to that button.
Green Lamp
- Indicates that you are using that
line.
Red Lamp
- Indicates that someone else is using
that line.
SPKR (Speaker)
- The Speaker button allows you to
dial and receive calls without lifting the receiver. The
Speaker button also allows you to converse using
the “hands free operation” feature.
TRAN (Transfer)
- Allows you to transfer a call from
your phone to another extension.
FEAT (Feature)
- The Feature button is used to access
many system features.
To Listen to All Messages
Lift the receiver.
Press the Message Recording button [A.REC].
The Message Record button [A.REC] will flash red
and the display will read “Record Class.”
Dial [#][#].
Hang up.
Call Monitoring
This feature allows the Supervisor to silently listen to
an Agent’s conversation.
Lift the receiver.
Dial the Agent’s extension number.
When you hear the busy signal:
Press the Monitor button [MONITOR],
or
Press the Agent button [AGTnnn].
The display will read:
MONITOR
ACD GROUP
AGENT
Barge-in
This feature allows the ACD Supervisor to enter an
Agent’s conversation. The system may be
programmed to provide a tone to the agent
indicating barge-in has occurred.
While Monitoring a Conversation
Press the Add button [ADD].
The display will read:
ACD CNF
ACD GROUP
AGENT
When Not Monitoring a Conversation
Lift the receiver.
Dial the Agent’s extension number.
Wait for the busy signal, then:
Press the Add button [ADD].
The display will read:
ACD CNF
ACD GROUP
AGENT
ACD Group Night Service
Allows the ACD Supervisor to change the Call
Sequence Table from Day Mode to Night Mode for
the ACD Group.
To Place an ACD Group in Night Mode
Press the ACD Group Night button [NIGHT].
The ACD Group Night button [NIGHT] lamp is
red.
