Qualifier Code Entry
Qualifier Codes may be entered during Wrap-up. Up
to four three-digit codes may be entered.
To Enter Qualifier Codes Manually
Press the Qualify button [QUALIFY].
The Qualify button [QUALIFY] will flash red and
the display will read “Enter Code.”
Enter a three-digit code [ ] [ ] [ ].
Dial [#] to confirm.
Dial
[*] to cancel.
The lamp will turn off.
To enter multiple codes repeat the procedure.
To Enter Preset Qualifier Codes
Press the desired Qualify button [QUALIFYnnn].
To enter multiple codes repeat the procedure.
Forced Qualify
Note:
This feature only works when Automatic Wrap-
up is programmed. A code may not be entered during
the five-second Wrap-up time extension period.
When
this option is programmed the Qualify button will
flash red and a Qualifier Code must be entered.
Press the Qualify button [QUALIFY] and enter a
code as described above.
Queue Indication
Three Threshold Levels may be assigned to indicate
the number of calls waiting to be answered by the
ACD Group. A fourth indication informs the Agents
that ACD Calls are expanding to another ACD
Group.
Queue Button
Level
Number of Calls
Red
1
_____
Flashing Red
2
_____
Fast Flashing Red 3
_____
Green & Red
Expansion
Call Park/Swap
To alternate between an ACD Call and an ADIX call
when speaking on an ACD Call:
Press the Call Park button [PARK]. It will flash green.
Initiate either an intercom or outside call.
Press the Call Park button [PARK] to return to the
ACD Call and place the new call on Call Park.
Making an Intercom Call
Lift the receiver.
When you hear dial tone:
Dial an extension number,
or
If your phone has a direct call button assigned for
the extension:
Lift the receiver.
When you hear dial tone:
Press the assigned extension button.
Receiving a Call From Another Extension
When you hear the intercom call signal:
Pick up the receiver to connect the call.
Last Number Redial
When you want to automatically redial the last
number you called:
Lift the receiver.
Press the Speed button [SPEED] and dial [#].
Save Dialed Number
While speaking on an outside line:
Press the Feature button [FEAT] and dial [2][1],
or
Press the Save Dial button (if assigned).
You will hear confirmation tone indicating that
the phone number you just dialed has been saved.
To Dial the Saved Number
Lift receiver.
Press the Feature button [FEAT] and dial [2][1],
or
Press the Save Dial button (if assigned).
The saved number is automatically dialed.
Conference
The ADIX system allows you to make conference calls
with any combination of up to four extensions and
outside lines on the same call.
Add-On (up to one o three inside parties
or four inside parties)
While speaking on CO or ICM call:
Press the Transfer button [TRAN] and dial the
extension number.
When party answers:
Press the Add button [ADD].
You will hear a tone burst indicating that all parties
are connected.
To add another extension, repeat same procedure.
