Supervisor Log-out
Press the Speaker button [SPKR].
Press the Supervisor Log button [S. LOG].
The lamp will turn off.
Press the Speaker button [SPKR].
Message Recording
Allows the ACD Supervisor to change the recorded
messages in the Call Sequence Table.
To Record a Message
Lift the receiver.
Press the Message Recording button [A. REC].
The Message Record button [A. REC] will flash
red and the display will read “Record Class.”
Dial a number [1-30] for the new message.
Record the message by speaking into the receiver.
Dial [#] to end the recording.
Hang up.
To Erase the Message
Lift the receiver.
Press the Message Recording button [A. REC].
The Message Record button [A. REC] will flash
red and the display will read “Record Class.”
Dial [*].
The display will read “Clear Class.”
Dial the number [1-30] of the message to be
erased.
Hang up.
To Erase all Messages
Lift the receiver.
Press the Message Recording button [A. REC].
The Message Record button [A. REC] will flash
red and the display will read “Record Class.”
Dial [*][*].
Hang up.
To Listen to a Message
Lift the receiver.
Press the Message Recording button [A. REC].
The Message Record button [A. REC] will flash
red and the display will read “Record Class.”
Dial [#].
The display will read “Replay Class.”
Dial the message number [1-30] of the message
to be played.
Hang up.
HOLD/DND (Hold/Do Not Disturb)
- This button is
used to put a call on Hold, or to set the Do Not
Disturb function. Do Not Disturb mode prevents calls
from ringing at your extension. (When an Agent is
logged-in, DND prevents only non-ACD calls from
ringing. Not Available must be used to prevent ACD
Calls from ringing.)
Handset Volume Control
- The Handset (receiver)
Volume Control button allows you to adjust the
receiver volume to one of three levels.
Ringer Volume Control
- The Ringer Volume Control
button allows you to adjust the ringer volume to one
of four levels.
Speaker Volume Control
- The left button lowers the
speaker volume, the right button raises it.
MIC OFF
- When using the speakerphone or ICM
hands-free answer back feature, the MIC OFF button
prevents your voice from being heard by the person
on the other end of your call. When the MIC OFF
button LED is red, the microphone is off. When the
MIC OFF button LED is not lit, the microphone is
on. Press the MIC OFF button to toggle between
microphone off and microphone on.
ICM
- The intercom system allows communication
between the telephone extensions in your ADIX
system. Pressing the ICM button connects you to
an intercom line for conversation with another
extension.
BASIC FEATURES
Making an Outgoing Call
Lift the receiver.
Press an outside line button [FLT], [COL], [OPT].
After you hear dial tone:
Dial the telephone number.
Make a dialing mistake?
Press the FLASH button [FLASH] to reorder dial
tone.
Dial again.
