Troubleshooting
7
Problem Possible
cause
Solution
Unit will not turn on.
P1 error code.
The water collection tray is full.
Turn off the unit, drain the water,
and restart the unit.
If in cool mode, the room
temperature may be lower than
the set temperature.
Restart the temperature.
The unit is not cooling adequately.
The air filter is blocked.
Turn off the unit and clean the
filter.
The exhaust hose is not
connected or is blocked.
Turn off the unit, disconnect the
hose and check for blockage.
Then reconnect the hose.
The unit is low on refrigerant.
Call a service technician to
inspect the unit and replace
refrigerant.
The temperature setting is too
high.
Decrease the set temperature.
The windows or doors in the room
are open.
Check that all windows and doors
are closed.
The room is too large.
Double-check the cooling area.
There are heat sources inside the
room.
Remove heat sources if possible.
The unit is noisy and is vibrating
excessively.
The surface is not level.
Place the unit on a flat, level
surface.
The air filter is blocked.
Turn off the unit and clean the
filter.
The unit makes a gurgling sound.
This sound is caused by the flow
of refrigerant inside the unit.
This is normal.
Specifications
Rated voltage: 115V AC
Frequency: 60Hz
Rated current: 9.8A
Customer service
[email protected]
866-849-3049
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Edison, NJ 08837 USA
Europe: C&A Europe
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Crusader Industrial Estate
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United Kingdom
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