Ithaca Epic 950, Integration Manual

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Introducing Your Epic 950 Printer Epic 950 O EM Integration Manual
Page 6
Rev G
95-05245
Return Materials Authorization and Return Policies
If the technical support person determines that the printer should be serviced at our
facility, and you want to return the printer for repair, we will issue you the Returned
Materials Authorization (RMA) number that is required before returning the printer.
Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, whichever is greater. Please prepare the printer being returned
for repair as follows:
•
Pack the printer to be returned in the original packing material.
•
Packing material may be purchased from TransAct's Ithaca Facility.
•
Do not return any accessories unless asked to do so by a support technician.
•
Write the RMA number clearly on the outside of the box.
Service Programs
TransAct Technologies Incorporated has a full service organization to meet your printer
service and repair requirements. If your printer needs service, please contact your
service provider first. If any problems still persist, you can directly contact the Ithaca
facility’s Technical Support Department at (607) 257-8901 or (877) 7ithaca for a return
authorization. International customers should contact your distributor for services.
TransAct offers the following service programs to meet your needs.
•
Extended Warranty.
•
Depot Repair.
•
Maintenance Contract.
•
Internet Support.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain information
about your warranty, contact our Sales Department at the contact telephone or fax
numbers listed below. To receive information on International distribution, visit our web
site at
www.transact-tech.com .