ise smart connect KNX Hue
Frequently asked questions (FAQ)
Order No. 1-0002-003
Product Manual Page 53 (60)
I am unable/no longer able to use the KNX to control my Hue lights.
You are using a Hue Lux in your system and receive the "Bridge firmware too old" error mes-
sage in the log. You can only operate Hue Lux lights with application software Version 3.1. You
will receive the error message above if earlier versions are used.
Why is the status of a Hue light which is no longer available first set incorrectly on the
KNX bus?
If the Philips Hue Bridge is switched on, it first assumes that all of your known lights can be
reached. Only after that does the bridge check the reachability of the lights and send the correct
status to the ise smart connect KNX Hue. This can take several seconds.
Why can I control a Hue light via KNX, yet not receive correct status messages?
The Hue light may only be assigned to one KNX number on the device website. In case of mul-
tiple assignment, status changes of the Hue Bridge are only displayed for the first found KNX
number.
Does a microSD card need to be inserted into the ise smart connect KNX Hue?
No. The SD card slot is not in use.
Why doesn't the website work?
Is the software restarting?
It can take up to three minutes until the website is available again after the parametrisation
is downloaded with the ETS. Try to reload the page after a few minutes.
Is Javascript activated? Are cookies enabled?
The website requires Javascript and cookies. Re-set your web browser options to allow Ja-
vascript to run and cookies to be saved if necessary.
Are you using an up-to-date, supported web browser?
The answer to the next question contains a list of browsers which will always work.
Which web browsers does ise smart connect KNX Hue support?
The website was successfully tested with the following browsers in the recent versions:
o
Mozilla Firefox
o
Google Chrome
o
Microsoft Edge
o
Apple Safari
Are there software updates for my ise smart connect KNX Hue device?
You will find information on software update in Chapter 6.8.1 "Firmware update using the device
website".
Can I open my ise smart connect KNX Hue's website using an ise smart connect KNX
Remote Access?
Yes, these ise products are compatible with one another.
ise smart connect KNX Remote Access is a remote access solution which provides access to
local device websites from any location whenever an Internet connection is available.
Why does the ETS report the error that it is not possible to write on a protected area
when downloading the application program?
Please ensure that your ETS version is up to date. The ise smart connect KNX Hue requires the
ETS4 version 4.2 or higher or the ETS5 version 5.0.2 or higher.
