iRobot Roomba Discovery, Service Manual, Page: 6 / 87

6
01: Customer Call
Depending on the sophistication of the Customer Service Representation at the service centers,
Roomba issues can be diagnosed over the phone by guiding a user through a troubleshooting
process. For example,
Appendix A walks through the charging troubleshooting. At a minimum,
iRobot recommends that the customer be asked to perform routine Roomba maintenance steps to
resolve the Roomba issue. Only if these steps fail to resolve the issue should a customer send the
Roomba to a service center.
A) Customer should clean Roomba
i. Clean the cliff sensors under the bumper with compressed air.
1
ii. Remove any hair or obstruction from the three wheels.
2
iii. Remove any hair or obstruction from the brushes and bearings.
3
iv. Clean electrical contacts on Roomba and Home Base with alcohol pad or eraser.
4
v. Clean out the vacuum bin and vacuum filter.
5
B) Customer should reset Roomba’s charging system by removing the battery, pressing the
Roomba power button for at least 5 seconds and reinserting the battery into the Roomba
C) Customer should fully charge the battery overnight in the Roomba.
1
2
4
5
3