P1D Wireless Broadband Modem User Manual
- Page 41 of 47 -
Error Message
Cause
Recovery Action
Service provider not
available – please try
again later
This indicates a temporary
problem accessing your ISP
Session establishment
should be attempted at a
later time
Disconnected by
network operator
The network operator has
disconnected your internet
session.
Session establishment should be
re-attempted.
User not known to
network
This only affects
modems that have a
SIM card present.
It indicates one of the
following problems:
1) The wrong SIM
card is being used
2) The SIM card is
faulty
Check that the SIM card being
used is the one provided by your
service provider.
If it is the correct SIM card contact
your service provider’s technical
support for assistance.
Modem barred from
network
The modem has been barred
from the network.
Contact your service provider’s
technical support for assistance.
Network not allowed
This indicates that the
modem has tried to connect
to a forbidden network.
Contact your service provider’s
technical support for assistance.
Network details
rejected
There is a problem with the
network.
Session establishment should be
re-attempted.
If the problem persists contact
your service provider’s technical
support for assistance.
P1D Wireless Broadband Modem User Manual
- Page 42 of 47 -
Error Message
Cause
Recovery Action
Disconnected by
service provider
This can occur for two
reasons:
1) This is normally seen
when attempting to establish
an internet session and gain
access to your ISP with an
invalid ID.
2) If this occurs after
successfully establishing an
internet session, then there
is a temporary network
problem.
The recovery actions for the
specific causes are as follows
1) The ISP parameters are held in
a phonebook on the computer. To
verify that these phonebook values
are correct, start up your internet
browser (for Internet Explorer) and
click on “Tools/Internet
Options/Connections”.
You should see an entry called
“ipwireless”. To view the
phonebook entry highlight the
‘ipwireless’ entry and then click on
the Settings button to view the ISP
username and password and
modify if necessary.
Also click on the “Properties”
button and examine the phone
number. This must be set to *99#
2) Session establishment should
be attempted at a later time.
If the problem persists contact
your service provider’s technical
support for assistance.
Disconnected by
modem
The modem has detected a
problem with the wireless
connection to the network
and released the connection.
Wherever possible try to improve
the modem’s signal strength using
the measures described earlier in
the user guide.
If the problem persists contact
your service provider’s technical
support for assistance.
Disconnected by
network
The network has detected a
problem with the wireless
connection to the modem
and released the connection.
Wherever possible try to improve
the modem’s signal strength using
the measures described earlier in
the user guide.
If the problem persists contact
your service provider’s technical
support for assistance.
