Ipswitch Gateway 2017 Plus, User Manual

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Introduction 5
GW-879 Sign In
On the MOVEit Transfer sign in page, when you click
Try Automatic
Signon
through Gateway, you see a window that displays available
certificates. If you click
Cancel
in this window, the browser redirects
you to an error page that states "This site can't provide a secure
connection" (a certificate was not provided).
Workaround
: If you see this error page, press the back button to
return to the sign in page or refresh the browser page to display the
available certificates again and choose the correct certificate.
GW-849 Security
When using HTTPS client certificates through a browser, Ipswitch
Gateway users may be offered be offered to choose from more
certificates than would be the case if they accessed MOVEit
Transfer directly. While MOVEit Transfer instructs the browser to
prompt the user only for certificates created or approved through
MOVEit Transfer, Ipswitch Gateway has no such feature. Thus,
users who have installed client certificates for applications other
than MOVEit Transfer should ignore those certificates when making
a selection from their browser's list of certificates.
GW-813 Upgrade
Customers upgrading from a previous release should check that the
new "Host Name" field is correct. This field is in the Settings tab of
the administrative interface. Ipswitch Gateway provides a default
value, which is often incorrect. This new setting is used for client
certificate authentication.
GW-760 Install
After Ipswitch Gateway is installed on Windows Server 2016, the
Remote Access Connection Manager service will not start. This
does not adversely affect the operation of Ipswitch Gateway;
however, it could be a problem if the server is being used for RAS
for other purposes. This is unlikely, as Ipswitch recommends that
Ipswitch Gateway be run on a dedicated server.
This problem does not occur when Gateway is installed on Windows
Server 2012R2.
Introduction