IPC B02200769, User Manual

Page: 119 / 186

If unsupervised conference is not enabled, pressing the Hold key puts each line on hold individually, and
the parties cannot continue talking to each other. To re-establish the conference, a user must press the
Conference key again and add each of the lines.
During an unsupervised conference, the status of the lines appears as active (U-busy) on the extension of
the user who initiated the conference, as well as for all other users. If the conference line supports
forward disconnect, when a party on the call releases a line, the conference status is updated to indicate
that the line is no longer part of the conference.
After placing the call on hold, the call initiator can rejoin the call by pressing the Conference key or by
selecting any of the lines included in the conference. Other Unigy users can barge in to the conference or
resume the unsupervised conference by pressing the button of one of the lines in the call.
The following rules apply to this feature:
•
If a conference includes another Unigy user who has barged in to the call, the conference call cannot
be put on hold and become an unsupervised conference. For example, if there are one or more barged
users on the conference and a user attempts to place the conference on hold, that user is removed
from the conference, the call is not placed on hold, and the conference continues as a normal
conference.
•
If a conference call initiator places a conference on hold and then rejoins the conference, the initiator
can continue to add and remove lines for that conference.
•
Lines in an unsupervised conference can only be removed by a user that added the line. The lines that
the initiator added cannot be removed by others. A Unigy user who barges in to an unsupervised
conference can add lines and remove only the lines that they added.
•
Preset and simplex broadcast do not support unsupervised conferences. Conferences placed on hold
are supervised conferences, even if unsupervised conference is enabled for all of the zones in the
enterprise. If a conference starts as a preset or simplex broadcast conference, when hold is activated,
the system places all lines in the call on individual hold (I-Hold). Simplex broadcast is supported for
IQ/MAX Omni, but preset broadcast is not. Neither preset nor simplex broadcast are supported for
Pulse Enterprise.
•
Only one conference of any kind can be conducted per handset. For example, if a user places a
conference call on a left handset and then puts it on hold, the conference continues as an unsupervised
conference. The user can make another call on that handset (including a simplex broadcast), but
cannot create another conference.
9.1.3 Conferencing scenarios
This topic describes Unigy conferencing scenarios that involve feature interactions such as barge in and
unsupervised conference and explains the resulting status indication of the lines participating in the
conference. It also discusses permissions for adding and removing lines while in a conference.
These scenarios are applicable to:
•
Both turret and Soft Client end users.
•
All line types (that is, dial tone and private lines).
Note
References to users in these scenarios means a Unigy end user. When referring to a far-end call party, it
could be either a Unigy or a non-Unigy user.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
9.1: Conferences 119
IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide