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Troubleshooting and Customer Support
10
Electrostatic Discharge (ESD), Handling Notice…… 10-1
Product Care …… 10-1
ReadMe Files and the Install CD-ROM ……10-2
DaqCOM Issues …… 10-2
Driver Support……10-2
Ethernet Problems …… 10-3
Frequently Asked Questions …… 10-4
Customer Support …… 10-5
Electrostatic Discharge (ESD), Handling Notice
The discharge of static electricity can damage some electronic components. Semiconductor devices are
especially susceptible to ESD damage. You should always handle components carefully, and you should
never touch connector pins or circuit components unless you are following ESD guidelines in an
appropriate ESD-controlled area. Such guidelines include the use of properly grounded mats and wrist
straps, ESD bags and cartons, and related procedures.
Product Care
Daq products and DBK options are essentially maintenance free and require a minimal amount of care.
They should be treated much like any other high-tech equipment. In general:
•
Keep them clear of harsh chemicals and abrasive elements.
•
Avoid exposing the products to extreme heat, for example, avoid setting up a DaqBook system near a
boiler or furnace.
•
Avoid extreme shock and vibration.
•
Avoid subjecting the units to liquids and extremely fine air particulate, such as silica dust.
•
Never touch circuit boards without proper ESD (Electrostatic Discharge) measures in place.
A “common-sense” approach to handling your data acquisition equipment will go a long way in protecting
it from inadvertent damage.
Note that you can use lint-free rags and Isopropyl Alcohol (Rubbing
Alcohol) to clean the outer plate surfaces of DaqBooks and optional
DBK modules.
DaqBook/2000 and DaqOEM/2000 Series –
IO version
897995
Troubleshooting & Customer Support 10-1
Summary of Contents for DaqBook/2000 Series
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Page 16: ...1 6 Daq Systems 958795 DaqBook 2000 Series and DaqOEM 2000 Series...
Page 26: ...2 10 Device Overviews 898095 DaqBook 2000 Series and DaqOEM 2000 Series...
Page 30: ...3 4 Block Diagrams 966895 DaqBook 2000 Series and DaqOEM 2000 Series...
Page 36: ...4 6 Connectors Indicators Cables Pinouts 898095 DaqBook 2000 Series and DaqOEM 2000 Series...
Page 72: ...9 2 Calibration 959095 DaqBook 2000 and DaqOEM 2000 Series...
Page 78: ...10 6 Troubleshooting Customer Support 897995 DaqBook 2000 and DaqOEM 2000 IO version...
Page 90: ...G 4 959395 Glossary...