ioSafe Duo, User Manual

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ioSafe Duo User Manual
7 Product Support
Congratulations! You are now ready to enjoy all the features of your ioSafe Duo. For more infor-
mation regarding specific features, please refer to our online resources available at
iosafe.com .
7.1 Activate Data Recovery Service Protection
Register your product to activate your Data Recovery Service protection plan and warranty by
visiting
iosafe.com/activate .
7.2 ioSafe No-Hassle Warranty
If the ioSafe Duo breaks during the warranty period, we will repair or replace it.
The standard term for the warranty is two (2) years from the date of purchase. A five (5) year
extended term warranty service is available for purchase upon activation of the Data Recovery
Service. See the website or contact
customerservice@iosafe.com for help. ioSafe reserves the
right to have its representative inspect any product or part to honor any claim, and to receive
a purchase receipt or other proof of original purchase before warranty service is performed.
This warranty is limited to the terms stated herein. All expressed and implied warranties
including the warranties of merchantability and fitness for a particular purpose are excluded,
except as stated above. ioSafe disclaims all liabilities for incidental or consequential damages
resulting from the use of this product, or arising out of any breach of this warranty. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you. This warranty gives you specific legal rights, and you
may have other rights as well, which will vary from state to state.
7.3 Data Recovery Procedure
If the ioSafe faces possible data loss for any reason, you should immediately call the ioSafe
Disaster Response Team at 1-888-984-6723 extension 430 (US & Canada) or 1-530-820-3090
extension. 430 (International). You can also send an email to
disastersupport@iosafe.com .
ioSafe can determine the best actions to take to protect your valuable information. In some
cases a self-recovery can be performed and provide you with immediate access to your
information. In other cases, ioSafe may request that the product be returned to the factory for
data recovery. In any case, contacting us is the first step.
The general steps for disaster recovery are:
a. Email disastersupport@iosafe.com with your serial number, product type and date of
purchase. If you cannot email, call the ioSafe Disaster Support Team at 1-888-984-6723
(US & Canada) or 1-530-820-3090 (International) extension 430.
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