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ioSafe Duo User Manual

d. If you are removing a previously installed hard drive(s), remove the drive(s) from the

drive tray by removing the four (4) drive screws holding it into the tray with a Phillips
screwdriver.

Otherwise, skip this step.

e. Install a compatible drive into each drive tray using the supplied four (4) drive screws

and a Phillips screwdriver. Please visit

for a list of qualified drive models.

Since you’ll likely be using this as part of a RAID array, ioSafe recommends that both installed

drives should have the same capacity.

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Summary of Contents for Duo

Page 1: ...ioSafe Duo Fireproof and Waterproof RAID Storage Device User Manual ...

Page 2: ...ms 19 3 1 Usage with Windows Operating Systems 19 3 1 1 Accessing or Disconnecting the ioSafe Duo in Windows 19 3 1 2 Formatting the ioSafe Duo 20 3 2 Usage with macOS 22 3 2 1 Accessing or Disconnecting the ioSafe Duo in macOS 22 3 2 1 Formatting the ioSafe Duo 23 3 2 3 Create a Boot Drive 24 4 Securing the ioSafe Duo 25 5 Hardware Maintenance 26 5 1 Verify RAID Creation in Windows 26 5 2 Replace...

Page 3: ...ou how to properly set up an ioSafe Duo from installing your own drives to customizing your RAID configuration to using it with Windows and macOS oper ating systems You will also learn how replace a failed drive the unit s system fan and verify a RAID array using Windows 1 2 Activate Warranty and Data Recovery Service Protection Please make sure you register your product to ensure you receive noti...

Page 4: ... Cable Qty 1 USB Type A to C Cable Qty 1 Power Brick Qty 1 Power Cable Qty 1 Hex Tool Qty 1 Magnet Qty 1 Drive Screws Qty 9 RAID Jumper Qty 1 Only included with unpopulated units Power cable is localized to the region you purchased your product for whether North America European Union United Kingdom or Australia European Union and United Kingdom units are packaged with two power cables one for eac...

Page 5: ...ual 1 4 ioSafe Duo at a Glance 5 USB Type A Peripheral Port Drive Status Indictators Power Button Kensington Lock Slot USB Type C Port System Fan Front Rear Power Connector USB Type C Peripheral Port RAID Jumper Pin Cover ...

Page 6: ...ated area Red Slow Blinking Indicates a drive failure or disconnection of the corresponding drive Fast Flickering The RAID 1 array is being rebuilt The disk with the red LED is the disk that is being overwritten Power LED Blue Off The unit is powered off Solid The unit is powered on Blinking A RAID array is being created Red Solid Indicates a fan failure Please contact Technical Support to obtain ...

Page 7: ... qualified by ioSafe To view a list of qualified drives please visit iosafe com If drives of different capacities are used in a RAID 1 the capacity of the smallest drive will determine how much of each drive is used The additional capacity on the larger drive will not be used by the RAID Always back up data before switching RAID types Switching RAID types will destroy current data You must reforma...

Page 8: ...ualified drive models Using drives with previously existing data on them in a new RAID or SPAN array will cause the previously existing data to be erased Please back up your data before beginning this operation However if you are using the ioSafe Duo in JBOD mode the previously existing data will not be erased See Section 2 3 for an introduction to the RAID and non RAID modes that the ioSafe Duo s...

Page 9: ...ioSafe Duo User Manual b Remove the waterproof drive cover with the 3mm hex tool c Remove the drive trays with the hex tool 9 ...

Page 10: ...the tray with a Phillips screwdriver Otherwise skip this step e Install a compatible drive into each drive tray using the supplied four 4 drive screws and a Phillips screwdriver Please visit iosafe com for a list of qualified drive models Since you ll likely be using this as part of a RAID array ioSafe recommends that both installed drives should have the same capacity 10 ...

Page 11: ...ioSafe Duo User Manual f Insert each loaded drive tray into an empty drive bay ensuring that each one is pushed in all the way Then tighten the screws using the hex tool 11 ...

Page 12: ... using the hex tool Avoid using tools other than the supplied hex tool to secure the waterproof drive cover as you could under tighten or break the screw The hex tool has been designed to flex slightly when the screw is sufficiently tight and the waterproof gasket is properly compressed ...

Page 13: ...Duo User Manual 13 h Install the front cover to finish installation and protect the drives from fire i You may optionally use the round magnet provided to attach and store the hex tool on the back of the unit ...

Page 14: ...or the fastest performance connect the Duo to a USB 3 2 Gen 2 Type C port on your computer USB Type C to A Cable The Duo also runs on USB 3 x and 2 0 Type A ports The cables that come in the box have been optimized for performance Longer cables or third party cables may not work or only work intermittently 14 USB Type A Connector USB Type C Connector ...

Page 15: ...rovided power cord If you purchased the ioSafe Duo without pre installed drives or if you plan to use a different RAID mode other than RAID 1 do not turn on the power yet Continue to Section 2 3 instead c Press the power button on the front to turn on the unit 15 ...

Page 16: ... with pre installed drives no additional steps are necessary to do use it in this mode The Duo works as a RAID 1 device right out of the box Supported RAID Modes Mode Description Required No of Drives RAID 0 All drives are combined into one single volume and benefit from increased read and write speeds at the cost of a higher risk of failure If one drive fails the data on all drives is destroyed 2...

Page 17: ...r off the ioSafe Duo b Peel away the RAID Jumper Pin Cover sticker located on the rear of the ioSafe Duo c Insert the included jumper onto the appropriate jumper pins according to your desired RAID mode which is indicated on the legend above the jumper pins 17 ...

Page 18: ...ode instead of one unified drive regardless of what RAID jumper setting you use e The Power button will stop blinking and the Disk Activity LEDs will glow a solid green once the array has been created Verify that the RAID mode is correct see Section 5 1 2 4 Connect Additional USB Peripherals The USB ports on the front of the ioSafe Duo allow you to connect additional USB peripherals including thum...

Page 19: ...rer window Then click on Computer in the File Explorer window s navigation pane Double click on the icon representing the ioSafe Duo If you have installed your own hard drives in the ioSafe Duo and did not order a Duo with pre installed drives then you will need to reformat your Duo before you can see it on your computer Please consult the User Manual located at iosafe com for instructions If your...

Page 20: ...ight out of the box without needing to format it You may skip this section a Press WINKEY X and then select Disk Management b The drive should appear in the list of Disks in the lower pane You may need to scroll down to see it If the drive is already formatted you can identify it easily by its volume name If the drive is not initialized or is brand new a window will pop up asking you to select a p...

Page 21: ...l take less than a minute If you want to use your ioSafe Duo with both macOS and Windows choose the ExFAT file system f Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name Once the ioSafe Duo is reformatted a window may open on your computer to allow you access it If you are using Windows 10 and no wind...

Page 22: ... to reformat it before you can write files to it If it s unformatted a message will appear on the desktop saying that the disk is unreadable Use Disk Utility to easily format the drive see Section 3 2 2 Disconnecting the ioSafe Duo a Eject the ioSafe Duo before powering down the unit by dragging the ioSafe Duo s icon to the Trash or by selecting the ioSafe Duo s icon and then pressing Com mand E o...

Page 23: ...r the new volume d Select the format type Select APFS if you are using SSDs If you purchased the ioSafe Duo with pre installed drives or are using your own hard drives choose OS X Extended Journaled If you need to use your ioSafe Duo with both macOS and Win dows computers select ExFAT instead e For the scheme select GUID Partition Map f Click Erase to start the process g Once the format is complet...

Page 24: ...stall Disk Creator Next go to System Preferences Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you are sporadically booting from the ioSafe Duo 24 ...

Page 25: ...security the ioSafe Duo is equipped with a Kensington security slot which supports a standard Kensington security cable sold separately For more information on the Kensington security slot and available products visit kensington com 25 Kensington Security Slot ...

Page 26: ...yping Control Panel into the taskbar search field and selecting the Control Panel app in the results listing If your Control Panel is sorted by category then Devices and Printers can be found in the Hardware and Sound category The Control Panel sorted by Large Icon view b Right click on the ioSafe Duo device and select Properties It may be categorized under the Unspecified category and named Devic...

Page 27: ...ioSafe Duo User Manual 27 c In the Device Properties window that opens select the Hardware tab d Select USB Mass Storage Device from the list on the Hardware tab Then click the Proper ties button ...

Page 28: ...ioSafe Duo User Manual e In the properties window that opens select the Details tab f Click on the Property drop down box and select Bus reported device description from the list that appears 28 ...

Page 29: ...You may skip the remaining steps If the text does not correspond to the RAID mode you expected continue to the next steps to recreate the RAID Recreating the RAID will result in the loss of data on your drives Do not proceed to the next step unless you are sure your data is backed up h If the RAID mode is incorrect or the ioSafe Duo does not appear on your computer restart the array creation proce...

Page 30: ... Disk 2 then move it to the side labelled Disk 1 It is very important to move the remaining good drive to Bay 1 After being powered off the ioSafe Duo will always rebuild a RAID 1 mirror from the drive located in Bay 1 Failure to place the good drive in Bay 1 will cause your data to be overwritten f Insert the replacement drive into the bay labelled Disk 2 ioSafe recommends that you use a replacem...

Page 31: ...isaster scenarios Drive rotation should only be carried out between lengthy intervals if at all a Shut down the ioSafe Duo b Disconnect the USB cable connecting the ioSafe Duo to your computer c Remove the drive from Bay 2 Refer to Section 2 1 2 for detailed instructions It is very important to only replace the drive located in Bay 2 After being powered off the ioSafe Duo will always rebuild a RAI...

Page 32: ...ove the four 4 perimeter screws around the rear fan assembly plate c Pull the assembly from the back panel of your ioSafe to expose the fan connections d Disconnect the fan cables from the connector wires attached to the rest of the ioSafe and then remove the assembly e Install the new fan assembly or replace the existing fans Connect the fan cables of the new fans to the fan connector wires attac...

Page 33: ...that is unsuccessful then you have likedly connected the ioSafe Duo to a USB port on your computer that uses what s known as an ASMedia USB host controller which will need dif ferent driver software to work correctly with the ioSafe Duo Follow these simple steps to change the driver a Power off the ioSafe Duo b Press Windows Key X on your keyboard and click on Device Manager from the menu that pop...

Page 34: ...Serial Bus controllers list is located at the bottom of the Device Manager d Right click on an item in the list that contains both ASMedia and Host Controller in the label There may be more than one item in the list In the submenu that appears click Update driver These items will need their driver updated to work properly with the ioSafe Duo Choose one and follow the remaining steps ...

Page 35: ...my computer for driver software on the new window that appears Choose Browse my computer for driver software f Choose Let me pick from a list of available drivers on my computer Click Let me pick from a list of available drivers on my computer ...

Page 36: ...is the USB driver that comes standard in Windows and works with ASMedia USB add on cards h Repeat Steps C through F for all items in the Device Manager list that say both ASMedia and Host Controller The ioSafe Duo should now appear on your computer If you experience any issues with this procedure please contact ioSafe Technical Support see Section 6 3 36 ...

Page 37: ...e are excluded except as stated above ioSafe disclaims all liabilities for incidental or consequential damages resulting from the use of this product or arising out of any breach of this warranty Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you This warranty gives you specific legal rights and you may have othe...

Page 38: ...device back to the original user g Once the primary server computer is repaired or replaced the original user should restore the primary drive data with the ioSafe backup data 7 4 Contact Us Customer Support USA Toll Free Phone 888 98 IOSAFE 984 6723 x400 International Phone 530 820 3090 x400 Email customersupport iosafe com Technical Support USA Toll Free Phone 888 98 IOSAFE 984 6723 x450 Interna...

Page 39: ...e on iosafe com Drive Bays 2 Max Internal Capacity 28 TB 14 TB x 2 Capacity may vary by RAID mode Torque 2 5 inch drives M3 screws 4 inch pounds max 3 5 inch drives 6 32 screws 6 inch pounds max Supported RAID Types JBOD SPAN RAID 0 RAID 1 RAID Configuration Jumper pin Number of LEDs 3 Description of LEDs HDD1 status activity HDD2 status activity power on fan failure Temperature LED Alert Yes Supp...

Page 40: ...30mm H Compliance EMI Standard FCC Part 15 Class A EMC Standard EN55024 EN55032 CE RoHS RCM Warranty 2 or 5 years depending on purchased configuration A 5 year war ranty service is also available upon activation of Data Recovery Service US Patents 7291784 7843689 7855880 7880097 9854700 International Patents AU2005309679B2 CA2587890C EP1815727B1 JP2011509485A WO2006058044A2 WO2012036731A1 WO201619...

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Page 44: ...r employee is authorized to make any modification extension or addition to this warranty In no event will CDSG or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any C...

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