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ioSafe 1019+ User Manual

Table of Contents

Section

Page Number

1 General Information

1.1 Package Contents

1.2 Identifying Parts

1.3 LED Behavior

1.4 Warnings and Notices

2 Hardware Installation

2.1 Tools and Parts for Drive Installation

2.2 SATA Drive Installation

2.3 M.2 NVMe SSD Installation

2.4 Replace Memory Modules

2.5 Connecting the ioSafe 1019+

3 Install Synology DiskStation Manager

4 Connect and Log in to Synology DiskStation Manager

5 Replace System Fan Assembly

6 Product Support

6.1 Activate Data Recovery Service Protection

6.2 ioSafe No-Hassle Warranty

6.3 Data Recovery Procedure

6.4 Contact Us

7 Technical Specifications

Summary of Contents for 1019+

Page 1: ...ioSafe 1019 Network Attached Storage Device User Manual ...

Page 2: ...tion 6 2 2 SATA Drive Installation 6 2 3 M 2 NVMe SSD Installation 11 2 4 Replace Memory Modules 11 2 5 Connecting the ioSafe 1019 13 3 Install Synology DiskStation Manager 14 4 Connect and Log in to Synology DiskStation Manager 15 5 Replace System Fan Assembly 16 6 Product Support 17 6 1 Activate Data Recovery Service Protection 17 6 2 ioSafe No Hassle Warranty 17 6 3 Data Recovery Procedure 17 6...

Page 3: ...Please contact CRU if any items are missing or damaged 3 1x 1x 1x 1x 24x 1x 1x Only included with unpopulated units Power cable is localized to the region you purchased your product for whether North America European Union United Kingdom or Australia European Union and United Kingdom units are packaged with two power cables one for each region ...

Page 4: ...Manual 1 2 Identifying Parts Power Button USB 3 0 Port Drive Status Indictators System Status Indicator Reset Button LAN Ports Power In eSATA Port USB 3 0 Port System Fan System Fan Front Rear 4 Kensington Security Slot ...

Page 5: ...ead the following before using the product General Care The internal components in the ioSafe 1019 unit are susceptible to static electricity Proper grounding is strongly recommended to prevent electrical damage to the unit or other connected devices Avoid all dramatic movement tapping on the unit and vibration Avoid placing the unit close to large magnetic devices high voltage devices or near a h...

Page 6: ...or a list of compatible drive models Formatting a drive will result in data loss so be sure to back up your data before beginning this operation 2 2 SATA Drive Installation If you purchased an ioSafe 1019 that was shipped with hard drives pre installed skip Section 3 and continue on to Section 4 a Use the included 3mm hex tool to remove the screws on the top and bottom of the front cover Then remo...

Page 7: ...ioSafe 1019 User Manual b Remove the waterproof drive cover with the 3mm hex tool c Remove the drive trays with the 3mm hex tool 7 ...

Page 8: ...afe com for a list of compatible drive models When setting up a RAID set it is recommended that all installed drives should be the same size in order to make the best use of drive capacity e Insert each loaded drive tray into an empty drive bay ensuring that each one is pushed in all the way Then tighten the screws using the 3mm hex tool 8 ...

Page 9: ...ing the 3mm hex tool Avoid using tools other than the supplied hex tool to secure the waterproof drive cover as you could under tighten or break the screw The hex tool has been designed to flex slightly when the screw is sufficiently tight and the wateproof gasket is properly compressed 9 ...

Page 10: ...1019 User Manual g Install the front cover to finish installation and protect the drives from fire h You may optionally use the round magnet provided to attach and store the hex tool on the back of the unit 10 ...

Page 11: ...ou removed in Step C i Turn the ioSafe back over and reconnect the cables you removed in Step A see Section 2 5 You may not turn your ioSafe back on 2 4 Replace Memory Modules The ioSafe 1019 comes with two 4GB of 204 pin SO DIMM DDR3 RAM 8GB total memory This memory is not user upgradable Follow these steps to replace the memory modules in event of a memory failure a Shut down your ioSafe Disconn...

Page 12: ... ioSafe back on j If you haven t already install Synology DiskStation Manager DSM see Section 3 k Log into DSM as an administrator see Section 4 l Go to Control Panel Info Center and check Total Physical Memory to verify that the correct amount of RAM memory is installed If your ioSafe 1019 does not recognize the memory or fails to start up please make sure that each memory module is correctly sea...

Page 13: ...urface such as carpet that will obstruct air flow into the vents on the underside of the product a Connect the ioSafe 1019 to your switch router hub using the provided Ethernet cable b Connect the unit to power using the provided power cord c Press and hold the power button to turn on the unit A B C 13 ...

Page 14: ...ternet access must be available during installation Any ioSafe 1019 that was shipped with hard drives pre installed already has Synology DiskStation Manager installed If you have drives pre installed continue on to Section 4 a Turn on the ioSafe 1019 if it is not already powered on It will beep once when it is ready to set up b Type in one of the following addresses into a web browser to load the ...

Page 15: ...dy to set up b Type in one of the following addresses into a web browser to load the Synology Web Assistant The status of your ioSafe should read Ready If you do not have an Internet connection and you purchased the ioSafe 1019 without drives pre installed you will need to connect using the second method Use the server name you gave your ioSafe 1019 while installing Synology DiskStation Manager se...

Page 16: ...d password with the User Control Panel applet in the Synology DiskStation Manager user interface 5 Replace System Fan Assembly The ioSafe 1019 will play beep sounds if either of the system fans is not working Follow the steps below to replace the malfunctioning fans with a good set a Shut down your ioSafe Disconnect all cables connected to your ioSafe to prevent possible damage b Remove the seven ...

Page 17: ...sentative inspect any product or part to honor any claim and to receive a purchase receipt or other proof of original purchase before warranty service is performed This warranty is limited to the terms stated herein All expressed and implied warranties including the warranties of merchantability and fitness for a particular purpose are excluded except as stated above CRU disclaims all liabilities ...

Page 18: ...verable according to the terms of the Data Recovery Service Terms and Conditions m CRU will then place any recovered data on a replacement ioSafe device n CRU will ship the replacement ioSafe device back to the original user o Once the primary server computer is repaired or replaced the original user should restore the primary drive data with the ioSafe backup data 6 4 Contact Us Customer Support ...

Page 19: ...connector One 1 USB Type A connector Max Internal Capacity 70TB 14TB x 5 Capacity may vary by RAID type Max Raw Capacity with Expansion Units 140TB 14TB x 10 with Capacity may vary by RAID type Torque 2 5 inch drives M3 screws 4 inch pounds max 3 5 inch drives 6 32 screws 6 inch pounds max Supported Clients Windows 10 and 7 Windows Server 2016 2012 and 2008 product families macOS 10 12 Sierra or n...

Page 20: ...ducts or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserv...

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