ioSafe 1019+ User Manual
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may request that the product be returned to the factory for data recovery. In any case, contacting us
is the first step.
The general steps for disaster recovery are:
i.
with your serial number, product type and date of purchase. If
you cannot email, call the ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or
1-530-820-3090 (International) extension 430.
j.
Report the disaster event and obtain return shipping address/instructions.
k. Follow ioSafe team instructions on proper packaging.
l.
CRU will recover all data which is recoverable according to the terms of the Data Recovery
Service Terms and Conditions.
m. CRU will then place any recovered data on a replacement ioSafe device.
n. CRU will ship the replacement ioSafe device back to the original user.
o. Once the primary server/computer is repaired or replaced, the original user should restore the
primary drive data with the ioSafe backup data.
6.4 Contact Us
Customer Support
USA Toll Free Phone: 888.98.IOSAFE (984.6723) x400
International Phone: 530.820.3090 x400
Email:
Technical Support
USA Toll Free Phone: 888.98.IOSAFE (984.6723) x450
International Phone: 530.820.3090 x450
Email:
Disaster Support
US Toll Free Phone: 888.98.IOSAFE (984.6723) x430
International Phone: 530. 820.3090 x430
Email:
