IONODES SKYVIEW PRO User Manual Download

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Getting Help

You can get help from the IONODES technical support team in many different ways:



By sending an email to

[email protected]



By calling our office during regular work hours at: +1 (450) 696-1060



By sending a fax to: +1 (450) 506-0194

Our technical support team is trained to support you with installation as well as maintenance of your
IONODES products.

Summary of Contents for SKYVIEW PRO

Page 1: ...User Manual Version 1 0 1855 Bernard Lefebvre Laval QC H7C 0A5 Canada Tel 450 696 1060 Web www ionodes com Email support ionodes com...

Page 2: ...cluding without limitation damages for loss of business profits business interruption or loss of business information even if IONODES has been advised of the possibility of such damages and whether in...

Page 3: ...tions and accessories 12 7 Getting Started 13 7 1 Hardware Installation 13 7 1 1 Desktop Installation 13 7 1 2 Wall Mount Installation 13 7 1 3 Rack Mount Installation option not included 13 7 2 Keybo...

Page 4: ...System Status 31 9 6 2 Configuration 31 9 6 3 Maintenance 32 9 6 4 Information Box 32 10 System Configuration 33 10 1 System 33 10 2 Date Time 34 10 3 Network 34 10 3 1 Network Interfaces 35 10 3 2 U...

Page 5: ...11 2 Firmware Updates 40 11 3 Factory Default Configuration 40 12 System Image Recovery 41 13 Getting Help 42...

Page 6: ...st not be subject to any mechanical strain To reduce the risk of fire electric shock and or injury observe the following Do not position the equipment as such that persons could walk on the connected...

Page 7: ...rubber or plastic products in contact with the product for long periods of time They will leave marks on the surface finish 4 Moisture and Condensation Notes Moisture condensation will damage the prod...

Page 8: ...e away from complex set up and configuration of an IP video management environment Validating certifying and embedding all OS and software components into a simple and easy to use platform means you s...

Page 9: ...ng parts and ensure no damage was sustained during shipment If there is anything missing or damaged please contact your sales representative You appliance should be packed with the following 1 SKYVIEW...

Page 10: ...wer Status LED 4 2 x USB 2 0 Ports 5 Soft Shutdown Start up Button 6 2 2 Rear Panel Your SKYVIEW Pro appliance has the following components accessible from the rear panel 6 DisplayPort DP Display Outp...

Page 11: ...he bottom of your appliance case Printed on the packing slip that came with your appliance Displayed in appliance s web interface o Double click on the Device Config icon located on the system desktop...

Page 12: ...lable for your appliance 1 2U Rack Mount Kit Designed for 19 inch racks Uses a 2U space in rack Installs quickly with 4 provided mounting screws 2 Additional 19VDC Power Adapter with Power Cord 19VDC...

Page 13: ...allation Place the appliance on a clean level surface o Ensure adequate clearance for cooling 7 1 2 Wall Mount Installation Attach the wall mount brackets to each side of the device housing using the...

Page 14: ...Setup Your SKYVIEW Pro appliance comes with a multitude of monitor display configuration options The appliance itself provides three display output ports VGA DisplayPort DP and HDMI A DP to DVI cable...

Page 15: ...is scenario Connect the LAN1 network port of the appliance to the video security network o This connection is where would be connected your IP cameras Connect the LAN2 network port of the appliance to...

Page 16: ...1 network port of the appliance to the video security network o This connection is where would be connected your IP cameras 7 5 External Storage The SKYVIEW Pro appliance is equipped with four 4 USB 3...

Page 17: ...here is no ON OFF button to control power to the device Warning To reduce the risk of electrical shock or damage to the equipment Do not disable the power grounding plug The grounding plug is an impor...

Page 18: ...time to select the VMS client package you wish to deploy to your appliance Note You can also set up your appliance with a plain Windows Embedded Standard 7 image if required so that you may control t...

Page 19: ...is configured to permit remote desktop connections This feature of the Windows operating system allows you to remotely access your appliance from any other computer on your network using your Windows...

Page 20: ...lready been completed in a previous user session a Windows login prompt will be displayed once the appliance has completed its boot up phase Note Default login username is admin and default password i...

Page 21: ...ated on the IONODES online cloud storage these can be downloaded via the wizard as well 9 3 1 General Layout Navigation Menu o This menu allows you to navigate directly to any wizard page o The curren...

Page 22: ...when a valid Internet connection is detected o An Internet connection is required for online operations 9 3 2 Welcome Page The welcome page allows you to select the language in which to run the wizard...

Page 23: ...agreement which you must accept prior to completing the Quick Setup Wizard Click on the Accept check box to continue 9 3 4 System Page The system page displays basic status information on your device...

Page 24: ...rd This is the password which will be set for the admin user account This password will be set for the administrator login account of the operating system as well as for the administrator user account...

Page 25: ...ackage Should a new package be found it will be displayed in the list but will be marked as ready to download Should you want to select a newly detected package for installation you must first downloa...

Page 26: ...ked to configure application specific parameters These settings are presented in the configurations page 9 3 8 Site Page The site page allows you to enter site and dealer information This information...

Page 27: ...ore deploying the selected application package Please confirm that all wizard pages have been completed as desired prior to clicking on the Apply button Should any wizard page be incomplete or contain...

Page 28: ...After clicking on the Apply button a popup window will appear showing installation progress Once installation is complete the system will shut down and reboot automatically Estimated Completion...

Page 29: ...provides a simple and clear display of the configurable parameters of the appliance as well as providing system status information and diagnostic tools The web interface can be accessed in several way...

Page 30: ...s Silverlight please contact your IT administrator 9 5 1 Connection Status The appliance web interface provides feedback on the connection status to the appliance Green and Connected means the web int...

Page 31: ...Status The System Status tab is selected by default at the time the page is loaded into the web browser This tab provides access to the general status of the appliance 9 6 2 Configuration The Configur...

Page 32: ...r troubleshooting and support of the appliance More details are available in the System Maintenance section found further down in this manual 9 6 4 Information Box The information box located on the l...

Page 33: ...ide the Save button Cancelling parameter changes will cause these parameters to revert back to their original value 10 1 System The System tab is the default landing page for the Configuration section...

Page 34: ...To update the appliance s system time a Use the Sync button to update the time to match the time on your computer if running the web interface from a remote computer or b Enter the correct time manual...

Page 35: ...iguration 1 Unselect the Use DHCP check box for the network interface you want to configure with a static IP address 2 The IP configuration parameters window will appear 3 Enter the desired IP address...

Page 36: ...down box to see the available choices The available choices are Basic and Digest Default To allow the appliance to accept secure HTTPS connections select the Accept HTTPS connections checkbox To force...

Page 37: ...re set up for system operators and security personnel Note Changing the usernames and passwords of the Windows accounts will NOT affect the system user accounts they are two separate sets of user acco...

Page 38: ...e the password 2 Enter the Old Password as well as the New Password of the user into the required fields 3 Click on the Change Password button 4 Your request will be processed and a confirmation messa...

Page 39: ...tics details of your appliance The archive contains details on unit configuration performance statistics firmware update history and health check status The purpose of the system information file is t...

Page 40: ...on Rebooting device 0 3 The web page will disconnect from the device while it is being rebooted to apply the new firmware 4 You will be prompted for login once the device is up again a The Testing fir...

Page 41: ...ry image This procedure must be performed locally with a mouse keyboard and monitor connected to the appliance being restored 1 Reboot your SKYVIEW Pro appliance 2 During the initial boot up continuou...

Page 42: ...y different ways By sending an email to support ionodes com By calling our office during regular work hours at 1 450 696 1060 By sending a fax to 1 450 506 0194 Our technical support team is trained t...

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