Ion Technologies Sumpro
®
Battery Back-Up
OPERATION MANUAL
Dated: 08/18/2017
Document Name: SUMPRO_100_OM
Page 8 of 12
www.ionproducts.net
Troubleshooting
Please read the following before calling in for technical
support as these are the most common, and easiest
to rectify, issues that may occur with your Sumpro
®
unit.
System says that the batteries are too low
1. Check the age of the batteries.
a. We recommend that batteries be
replaced every 3 years to insure optimum
performance
b. Batteries must be the same age, make and
model in order for the Sumpro
®
to function
properly.
2. If using a wet battery, check water levels.
3. Clean all battery connections and leads with a
wire brush or sand paper. Even new batteries
could have a slight coating on the connections
that could cause issues. Ensure that battery
terminal screws are tightened to 75 pound
inches.
4. Check fuse link for blown fuses.
The system is stuck in a fault that won’t clear
1. Reboot the system
a. While in AC mode, disconnect the positive
(+) red wire from the battery terminal
b. Unplug the Sumpro
®
from the wall outlet
c. Wait a few minutes and plug the Sumpro
®
back into the wall outlet
d. Within 30 seconds, reconnect the positive
(+) red wire to the battery terminal
Normal Operation LCD Displays
LCD Display
Description
Remedy
1
Sumpro Status
NORMAL
The unit is operating off of AC Line
power and is functioning normally.
Normal
2
Sumpro Status
BATTERY BACKUP
The unit is in DC mode and running
off of power provided by attached
batteries.
Normal
3
Sumpro Status
BATTERY CHARGING
The unit is charging the batteries.
Normal
4
Input Voltage
120V
The input voltage when running off
of AC power from the utility.
Normal
5
Battery Current
15.0 A
Current going to the batteries
during charging.
Normal
6
Output Current
5.0 A
Current going to the connected load
while in DC mode.
Normal
