42
Troubleshooting
Error
Possible causes
Possible solutions
No image, no sound, no display
No power supply
Check connection cables
Short circuit in coaxial cable
connected to LNB
Disconnect device from mains
power supply, eliminate the short
circuit in the coaxial cable or
connections, reconnect, and
activate device
LNB is defective
Replace the LNB
Defective or missing cables
Check connecting cables
Incorrect antenna orientation
Check and correct alignment of the
antenna
Small blocks in the video,
occasionally no sound, occasionally
no signal
There is an obstruction between the
satellite and the antenna
Change location of the antenna
Incorrect antenna orientation
Check and correct the alignment of
the antenna
Wrong video format selected in the
OSD settings
Check the settings to make sure
your TV supports the selected
format
The dish is too small
Replace the dish with larger one
Signal too weak
Check for defective cables or
connectors connected to the LNB.
Alternatively, reduce the coaxial
cable length.
Heavy rain or snow
“Rain Fade” can occur during
heavy storms. this can be reduced
with a larger dish. Snow and any
other debris on the dish should be
removed.
The displayed time differs from the
current program
Incorrect time settings
Check the settings and correct the
time. This can occur during Daylight
Savings Time transitions.
Scrambled programs are not
received
The CI module or CA card is not
correctly inserted
Re-insert the Card and/or module
The CI module or CA card belong to
a different decoding system
Use a CA module or Card for the
specifi c decoding system
Sound OK, but no image
Device is set to a Radio channel
Change to TV mode
The Remote Control does not work
The batteries are weak
Replace the batteries
The batteries are installed
incorrectly
Install the batteries, observing the
correct polarity, as marked in the
battery compartment
The remote control is not pointed
directly at the receiver
Aim the Remote Control directly at
the front of the receiver
The front of the receiver is blocked
Remove the obstruction from in front
of the receiver
Previously receivable programs are
no longer received
The transponder has changed
Start a channel search
There is a problem with the signal
Check the antenna and all cables
and connectors connected to the
LNB.
