11
breakdowns and solutions
In case of a breakdown, you must:
• switch off the appliance, if possible;
• remove the plug from the socket;
• apply for a repair;
• some small problems can be resolved by the user himself, using the instructions in the table below. Check all points in the table
in sequence, before contacting the maintenance or customer service.
Breakdown (code)
Cause
What to do
The appliance is not working.
The plug is not properly in
the socket.
Make sure the plug is placed properly in the wall socket.
The appliance does not start
at the required time.
The current time is not
set correctly.
Check the set time and correct it if necessary.
The timer is not set correctly.
Check the set time and correct it if necessary.
The coffee does not enter
the glass jug.
The glass jug is not placed
correctly under the drip stop.
Make sure the glass jug is placed correctly and neatly centred
under the drip stop.
An unsuitable glass jug is
being used.
Only use the provided glass jug.
The cover is not placed properly
on the glass jug.
Make sure the cover is placed properly on the glass jug.
The filter process takes a very
long time.
The appliance is severely
calcified.
Clean the appliance as indicated in section
de-scaling
.
A lot of steam is released when
making coffee.
The appliance is severely
calcified.
Clean the appliance as indicated in section
de-scaling
.
The coffee does not
taste good.
The amount of coffee powder is
too high or too low.
Adjust the amount of coffee powder according to your taste.
The coffee strength is set too high
or too low.
Adjust the coffee strength according to your taste.
The drinking water used is too
high in calcium.
Use different drinking water.
The appliance is severely
contaminated.
Clean the appliance as indicated in section
cleaning and
maintenance
.
The appliance has not been
properly rinsed after de-scaling.
Clean the appliance several times, as indicated in section
prior to first use
.
The coffee used has been stored
on a warm, damp location, making
it unfit for use.
Use fresh coffee and store unused coffee on a cool and dry
location. Properly close an opened package and store it in
a refrigerator to keep the coffee fresh.
Coffee is escaping from the
side of the appliance during
the filter process.
The paper coffee filter used has
folded inwards or tilted.
Press the button
to interrupt the filter process.
Remove the plug from the socket and allow the appliance to
cool down. Then remove the paper coffee filter, clean the
appliance and set the appliance once more. Do make sure
you place the coffee filter in the appliance in the correct way.
There is an oily film on freshly
made coffee.
Coffee beans contain fats and
oils that can accumulate in the
appliance during the grinding
process. When used often,
the oily film on the coffee
may increase.
Regularly clean the appliance and, if necessary, use a type of
coffee bean with a lower oil content.
Attention:
Never repair a fault yourself. When the solution is not mentioned in the table above, please contact the maintenance
department or customer service department.
English
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Summary of Contents for KZ915GD
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